Forum Discussion

JoJo2933

Seasoned Newcomer

1 year ago

Solved

Why can't I load Merge Academy?

Why can't I load Merge Academy today? This happens frequently..

abbycattx
1 year ago
Hello! I have not heard of any recent issues with Merge Academy loading as of yet. I did try accessing the game before replying and I was able to connect with the game on my side. Let's try some steps to see if this helps!

Clear all Cookies and Cache from your device.

Check for all system updates.

Restart your computer. If you are playing on a phone or tablet, make sure to reboot these as well by turning them off and on as well.

Restart your router. Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.

Pogo Troubleshooting Guide | EA Forums - 10424297

See if any of these system checks help with your loading issue at this time and feel free to let us know how it goes!

compfun_81

1 year ago

Have not been able to load Merge for the last three day. I've restarted, done a hard off and nothing works. All the other games work fine, but Merge will not open. Is there a problem with it? I just click on the game and wait for it to open and nothing happens.

dejavu1016Ng
1 year ago
Same problem here, Merge Academy not loading for the last three days.
I restarted my computer, but I do NOT want to clear my cookies because they are important for groceries, medical sites, etc. So my take is that Merge is too much of a memory hog for me to deal with at this time.
I got Best Buy's Geek Squad involved when a similar Merge problem happened last month, and they did a complete PC tuneup and then Merge worked....for a few weeks. But that's too much work for me to go through again this soon, because it did clear all my cookies and I was DAYS getting access back to other sites which are more important to my life than games....much as I love the games.
- LSMITH1062tM
  New Rookie
  1 year ago
  Agreed , Merge Academy is not loading the game for the last 2 days. The landing page is there, but when you click play, nothing loads
  - abbycattx
    Hero+
    1 year ago
    @LSMITH1062tM
    Hello! Have you tried the troubleshooting steps above to see if this resolves the loading issue with Merge Academy? I double checked the game today and was able to play.
- abbycattx
  Hero+
  1 year ago
  @dejavu1016Ng
  Hello! Cleaning and updating our devices help with overall performance. Clearing your cookies can indeed clear information like saved logins or preferences for frequently visited sites. However, any personal information associated with these businesses is securely stored within their systems.
  Personally, I deep clean and update my devices daily and continue to access my preferred websites without issue and for security purposes, I write down all my online accounts and passwords for convenient access.
  Clearing Cookies:
  Privacy and Security: Clearing cookies can help protect your privacy by removing trackers that might follow your browsing habits across different websites. It can also reduce the risk of cookies being used maliciously.
  Fixing Issues: Sometimes, cookies can become corrupted or cause issues with websites not loading properly. Clearing them can help resolve these problems.
  Freeing Up Space: While cookies are generally small, over time, they can accumulate and take up space. Clearing them can help free up some storage.
  For more detailed information there are videos and articles online on the importance of cleaning our devices regularly and how to for free!
  Hope this helps & Take Care