Forum Discussion

1 year ago

winter wonderland daily game not working

Winter wonderland is not acknowledging any clicks on the listed items, including the bonus items. It will correctly identify a random few items, but not recognize when the other items are clicked ...

EA_Illium

EA Staff (Retired)

1 year ago

Hello @abc1090918146 @Flaboyjack

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment
Clear your Web browser Cookies/Cache
Check if your device has updates, as well as your web browser
Try using your browser Incognito Mode... This may require you to manually sign in
Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?

Screenname:
What Device are you using?
Which web browser do you play on?
Do you get an error message at all?
Screenshot of how your game appears...

Thanks and have a Great Day!

abc1090918146
1 year ago
this is not a solution to the problem,,,, all of my EA games are working fine except this one, which happened to be the
game of the day yesterday. The problem is not with my connection, or my computer. It is within the game. I tried to
play again last night,,,, and when clicking on an object it does not respond. However, when I clicked on "HINT" it
showed the object several inches above where it actually was in the picture. I was able to complete one game, but
ran out of hints and search power ups to play the other two games needed for successfully completing the
challenge. This is not how the game is suppose to work, and the fault does lie within the game's program.
Why is it that all techs and "helpful" people assume the problem is mine, when in fact I already explained
the problem was not in my connection or computer ???? Is this just the easiest way to handle the problem ??
I am not computer illiterate, nor do I appreciate being talked down to, as if you know better than me.
Had you looked into it without assuming it was my end with the problem, perhaps it could have been fixed in a more
timely manner.
Thanks for not helping find the proper solution, to your game.
- 56924267
  Rising Newcomer
  1 year ago
  The problem with this game, Winter Wonderland, has been ongoing for months. Cannot click on items it is asking for, therefore cannot complete the challenge. Have tried using four different browsers with the same results. The problems seem to stem from the game itself and not the player. If EA cannot fix the issue, remove it from the playing field. Paying for a game that does not work!! The geeks that run these games should look for another job.