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samudio1921's avatar
samudio1921
Newcomer
2 months ago
Solved

Won't load

I can get pogo on my phone and iPad but not my lap top. Says it took pogo too long to respond. Anyone else?

  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi samudio1921​,

    Thanks for sharing that info! 😊 Since it's working on your phone and iPad, but not on your laptop, it sounds like the issue might be related to the browser settings or internet connection on that device.

    There are some things you can try right away:

    • Clear your browser's cache and cookies. This usually does the trick, so great suggestion C00kiepress​ 
    • Try using a different browser (Chrome, Firefox, Edge, etc.)
    • Make sure your browser is up to date
    • Temporarily disable any extensions or ad blockers, just in case they're interfering

     

    Hopefully, this helps with the loading issues, but if it keeps happening on your laptop, it'd help to know:

    • Which browser are you're using on the laptop
    • What kind of laptop you're playing on
    • If you're seeing any specific error messages pop up
    • And your Pogo username

     

    Thanks,

    - EA_Lanna

4 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi samudio1921​,

    Thanks for sharing that info! 😊 Since it's working on your phone and iPad, but not on your laptop, it sounds like the issue might be related to the browser settings or internet connection on that device.

    There are some things you can try right away:

    • Clear your browser's cache and cookies. This usually does the trick, so great suggestion C00kiepress​ 
    • Try using a different browser (Chrome, Firefox, Edge, etc.)
    • Make sure your browser is up to date
    • Temporarily disable any extensions or ad blockers, just in case they're interfering

     

    Hopefully, this helps with the loading issues, but if it keeps happening on your laptop, it'd help to know:

    • Which browser are you're using on the laptop
    • What kind of laptop you're playing on
    • If you're seeing any specific error messages pop up
    • And your Pogo username

     

    Thanks,

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey samudio1921​, 

    It looks like we haven't received an update from you in a while. Did the recommendations I shared earlier help fix the issue? If they did, please mark the post as 'Accept as Solution.' This will help other Pogoians experiencing similar problems find helpful advice. 

    Happy Gaming o/

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hi samudio1921​,

    It's been a while, we're hoping that means the loading issues have been sorted. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one, and we'll do our best to help with recommendations.

    Thanks and happy gaming o/

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