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nova9sw

New Novice

5 years ago

Solved

world class solitaire HD won't load

world class solitaire HD won't load.............

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EA_Arrenai
5 years ago
Hey there, @nova9sw. Thanks so much.

Let's try a few things. Please load up the HTML5 troubleshooting and run through that for me, including trying additional browsers.

Please let me know how it goes for you.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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7 Replies

nova9sw
New Novice
5 years ago
world class solitaire HD won't load
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @nova9sw.

Thanks so much for your Pogo Compatibility Tool information. It's super helpful.

When you try to load First Class Solitaire HD, do you get an error message when it fails? Does it start loading and then stop at a certain percentage?

Arrenai 🐱

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nova9sw
New Novice
5 years ago
Sorry it was not First Class Solitaire. It was World Class Solitaire HD.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @nova9sw. My apologies there.

What happens when you try to load up World Class Solitaire? Are there any error messages you get when trying to get into the game?

Arrenai 🐱

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nova9sw
New Novice
5 years ago
Just the opening game page loads. Then nothing. No error codes.
@EA_Arrenai wrote:
Hey there, @nova9sw. My apologies there.
What happens when you try to load up World Class Solitaire? Are there any error messages you get when trying to get into the game?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Just the opening game page is seen. No error page or message. Just the opening game page with nothing else.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @nova9sw. Thanks so much.

Let's try a few things. Please load up the HTML5 troubleshooting and run through that for me, including trying additional browsers.

Please let me know how it goes for you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @nova9sw. I'm just checking in. Have you had a chance to try the troubleshooting yet?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.