✨Service 2.0 Update - Feedback Thread✨

Service 2.0 – Logistical Collapse and Massive Resource Loss (Mayor "USS Midway")

City and Regions running again.

A Clear Description of the Issue

The Service 2.0 update caused an immediate and catastrophic capacity failure in my 10-year-old, high-density city. My population collapsed from 7.2 million to 4.2 million overnight. The lack of communication regarding "gifted" compensation buildings in my inventory led to a week of emergency management that cost millions in rare currency.

Steps to Reproduce

1. Log into a high-density city (7.2M+ population) after the Service 2.0 update.
2. Observe immediate, widespread service deficits in Power, Water, and Sewage due to new capacity math.
3. Receive generic support advice blaming "road networks" while the city continues to collapse.

What I Expected Would Happen

I expected a clear announcement of the new capacity limits and a notification that compensation (fully upgraded service buildings) had been placed in my inventory to offset the change.  

What Actually Happened

Total Resource Drain: Because the "gifts" were hidden in my inventory without notice, I spent 1.5 million Neo-Simoleons, 1 million Simoleons, and 8,000 SimCash (for a Maxis Manor) just to stabilize my city and four regions.  Normally, Service Building cannot be stored so why would think to look there. 

Support Failure: Official in-game support repeatedly blamed my road network, which was objectively false as my city returned to 100% happiness and pre-update population levels without a single road change.

Missed Seasonal Milestone: I spent 4 weeks grinding the Viking COM for the Viking Ship capstone. Because I was sidetracked by this update's chaos, I missed the seasonal currency window. That final upgrade now costs me 8,500 SimCash.

Suggested Tweaks for "EPIC" Improvement

Communication: Notify players in-game when service compensation is added to their inventory, with so many pop-up windows it was easy to miss (or "dismiss").

Reimbursement: Review account ledgers for players who were forced into massive expenditures due to the lack of update documentation.

Support Training: Ensure support staff are briefed on new updates so they stop blaming "road networks" for systemic service capacity changes. (This includes chatbots).  

Technical Change: Fully Upgraded Service Building should have the capacity to support all residential properties in it's coverage area.  Storage of all Service building should be allowed (at least during the rollout). 

Happy Holiday from USS Midway (USNR)-Retired