✨Service 2.0 Update - Feedback Thread✨

Exhibit List: Evidence of Systemic Failure and Support Mismanagement

Case: Mayor "USS Midway" (UID: 65876769)

Exhibit A: Contradictory and Factually Incorrect Support Advice

The Claim: Support advisors repeatedly stated that "incomplete road networks or dead ends" were the primary cause of service complaints.

The Reality: My city had maintained 100% happiness and a 7.2M+ population for 10 years with its existing road network prior to the Service 2.0 update.

• Clarification on "Road Changes": I did eventually make minor road adjustments, but only to accommodate the different footprints of the new "Gifted" service buildings.
• Proof of Error: These adjustments were for spatial layout, not connectivity. The city returned to 100% happiness only after the new capacity was integrated, proving the "disconnected road" script was an irrelevant deflection from the actual capacity bug.

Exhibit B: The Financial Toll of the "Population Trap"

Mechanism: The update triggered a population collapse, which artificially lowered service demand. As I added services to restore happiness, the resulting population spike immediately exceeded the new capacity limits, creating a "vicious cycle" of secondary failures.

Documented Losses:

• 1.5 Million Neo-Simoleons: Spent on forced, emergency service upgrades to stabilize the city against this cycle.
  1 Million Simoleons: Spent on unavoidable road re-routing for building footprints and residential reconstruction.
• 8,000 SimCash: Specifically spent on a Maxis Manor as the only viable way to stabilize a region without total demolition.

Exhibit C: Sabotage of 4-Week Long-Term Investment

Event: Viking Contest of Mayors (COM) Season.

The Loss: I spent four weeks grinding for the Viking Ship capstone prize.

The "Penalty": Because the Service 2.0 crisis required two weeks of emergency management, I missed the critical window to use seasonal currency for the final upgrade.

Current Cost: Completing this project now requires a permanent 8,500 SimCash expenditure that was not required prior to the update chaos.

Exhibit D: Failure of Escalation and Irrelevant Scripting

The Failure: Despite an explicit request to escalate this ticket to the Chief Experience Officer and a report of 1.5M NS in losses, support responded with a generic marketing script.

The Content: The response informed me that the update was "rewarding" and "coming soon," completely ignoring that I have been on the new system for two weeks and have already suffered a massive city collapse.

Conclusion: The "Gifts" provided were insufficient to cover the 1.5M Neo-Simoleon and 16,500 total SimCash (Manor + Ship) losses. I am requesting a manual review of my account ledger for full reimbursement of these documented expenditures.

And Happy New Year to All. 

Mayor USS Midway