Community ManagerI cannot claim the 15 greenbacks daily gift since the update. Reporting the issue via 'HELP' ------> Chat with us resulted in my being totally ignored. No reply, no acknowledgement, no 'racing's support.
You ask players not to use offensive language, or resort to name calling, etc. I understand that no one likes reading such messages (I once worked for a local Council on Poll Tax recovery. So I know what you mean (I even got death threats!).
However, when a player appeals to Support for help, and get nothing whatsoever in response, it is easy to become overly frustrated and angry at being ignored. It gives the impression EA just doesn't care for its players. They grab the money the players spend quickly enough, but just seen to care nothing for their players when they need help.
I feel extremely angry that I'm being deprived of the 15 greenbacks every day, but EA seems quite happy that I should continue to lose this simmoney. If they ever get around to fixing the issue (theme to 'Until the 12th of Never' comes to mind), will I receive the 15 greenbacks for each day I could not claim them?
We both know the answer to that. To reimburse me fully would make it seem that EA cards about us, which is patently not the case. I'm at game level 99, have played for many, many years, and spent a small fortune on this game. But that, of course, appears to count for very little.
If you ignore your players when they need help, some, inevitably, will respond with gutter level language.
Is there any chance my issue regarding the daily free gift will receive attention before 2027?
I look forward to your reply.
Community ManagerCommunity Manager
