✨Service 2.0 Update - Feedback Thread✨

I truly do not understand how we will be able to upgrade all the existing services without costing us money out of pocket. I have 3 cities built up and I cannot afford to put my own money much less be on here for hours a day reorganizing things. 

I am 2 weeks into the Service 2.0, I have city and regions of 30 million. I spent 500,000 neos, 3 million simoleons and 10,000 sim cash to buy neos. The maxis manor has no changes, thanks. The omega services need neos to upgrade and they are the best way to go. I also used all my regional sims to upgrade coverage. To date I have one region to complete to omega services. My population is down to 28.5 million.

Neo simoleans are the second most valuable asset in the game, we need offers to purchase like simcash and simoleans. The drone bases need to have increased capacity, 900 is not enough, the bases take up more than 3 times the space of the omega services.

The update increases the most valuable asset, land to build on! My capital of 8.2 million needs 4 omega power, 4 water, 4 sewer, 4 waste all omega but needs 14 drone bases.

This is horrible. It cost me $3 mil in coins to upgrade one region!  Ridiculous.  

Разработчики ответьте пж что мне делать я покупал еще до обновления пожарные станции больницы и тд по 40-50 тысяч, из за обновления они не способны полностью обслуживать мой город , что мне делать???????? тоже самое с энергией канализацией водой , у меня только 140 тыщ симолеонов в запасе я даже одну службу не смогу улучшить что мне делать ????????? эти здания сейчас стоят по 5-8 тысяч а я раньше и покупал за огромные деньги и копил на них долго что мне делать!

V

Bastante malo... mi ciudad tenia todo cubierto policia, salud, bomberos, electricidad, agua... ahora todo esta en 10%.. y comprendo que paso... cada vez que ampliaba agrega todo luz agua etc.. ahora los edificios se queman, como vuelvo a tras

I never expected that I would one day register on the EA forums because of a mobile game, but here we are.

What is going on with Service 2.0?

You provided enough police, fire, and hospital buildings to fully upgrade and rebuild our cities. While it is frustrating to completely rearrange a well-designed city because of this concept, at least those systems are functional.

However, the real problems begin with electricity, water, garbage, and sewage services. I have one main city and three additional regions. The provided items and the 300k Simoleons were sufficient for the main city and one region only.

What about the remaining regions? They are now sitting at 5% satisfaction. The costs to rebuild everything are extremely high. The 300k was already gone after rebuilding the main city, forcing me to spend my own Simoleons. Yesterday I had 300k, one main city, and three regions at 100% satisfaction. Today I have 0k and two regions at 5%. This makes no sense.

Additionally, you stated that renovations would be paused for a while. Service 2.0 became available for me today, yet one of my cities has more than 10 buildings stuck on “Renovating”.

Frankly, this update is unacceptable. I play around 30 minutes every day, I own a Season Pass, and I have continued to support the game despite many questionable decisions over the past few months. Service 2.0 is by far the worst update so far and feels like a complete failure.

I expect compensation for the Simoleons and items I was forced to spend due to this poorly implemented update. 300k Simoleons and countless items are simply gone because this update was clearly not tested properly.

Most of us have jobs and real lives. A game like this should be something enjoyable to play casually, not a frustrating experience every time the app is opened.

Please explain how you plan to compensate long-term players for this situation. I expect a refund of the Simoleons spent due to this update, as well as my items and SimCash

Have a Good Day 👌

Absolutely detest it. You cannot expect us to tear down our cities to retrofit the services close to houses. Have you lost your minds? I am done. Been playing for 4 years. I am officially out. Thanks for nothing.

I’ve yet to see one benefit to this “upgrade”.  You’ve disillusioned all the veteran players with this grab for cash.  Four veteran players in my club have given up and 3 of them went so far as to delete their cities.  You offer less and less for the same price (Mayors Seasons), remove or reduce bonuses.  Did you really have to do this and target veteran players with a blatant cash grab.  Added to all this are the lags, systems glitches on older devices and the never ending circus of old offers at hugely inflated prices. I   don’t think you like us very much.  My patience has run dry. You should be making things simpler.

Вы можете удалить это обновление? Я не знаю что мне делать , мои здания требуют огромное количество служб , у меня нехватит денег для полного обеспечения городом хотя бы одной службы, других вообще не хватит. Для увеличения воды на сто , нужно несколько тысяч , почему я тратил огромное количество симолеонов на больницы и пожарные участки а они ничего не делают? мне так же не пришли никакие подарки и компенсации, в общем мне придется копить несколько миллионов денег чтоб снова обеспечить город всем нужным , вероятно лучший вариант уйти из игры 

Logged in today to find out 2.0 was live for me.  I had heard the rumblings and the complaints from fellow mayors, and had hoped the complaints were exaggerated. I've been playing since the game first came out, paid plenty of cash of the years in exchange for the play time. This all feels like a slap in the face to the veteran players. 

I would need to completely redesign my capital as well as 5 regions. The services coverage of small police/fire/health now can't cover all my zones, even fully upgraded.  This will be far too costly with road upgrades and time consuming beyond comprehension. How long do we get of the "During the rollout, any negative effects from service coverage—like abandoned buildings or unhappy citizens—will be temporarily paused, so you can explore Services 2.0 without worry." 

This might just be the end for me.