# SimCity BuildIt Bug: Completed but Uncollected Weekly Assignments Disappeared

I recently encountered what appears to be a serious progress-related bug in SimCity BuildIt and wanted to share the details to see whether other players have experienced the same problem.

While collecting a daily reward, all of my completed but not yet collected weekly assignments suddenly disappeared from the assignment list.

The assignments that were still in progress remained visible. Only the assignments that had already been successfully completed and were waiting for me to collect their rewards disappeared.

The following completed but uncollected assignments disappeared:

• Do Cargo Ship Deliveries
• Earn Simoleons
• Earn Golden Keys
• Produce and Collect Commercial Items
• Trade Items in Trade Depot
• Dispatch Passengers
• Complete Airport Deliveries
• Complete War Deliveries

That means eight completed weekly assignments disappeared at the same time, together with the progress/rewards associated with them.

This was not a case of unfinished assignments being reset. All eight had already been completed and were simply waiting to be collected.

Troubleshooting Didn’t Fix It

I have tried all reasonable troubleshooting steps, including restarting the game and devices, checking the account on another iPad, and completely reinstalling SimCity BuildIt on one of the devices.

Nothing changed.

The missing assignments did not return, while the assignments that were still ongoing continued to appear normally. This makes it look much more like an account/server-side synchronization or progress issue than a problem with the local installation.

In-Game Support Also Crashes

There is unfortunately another problem: whenever I try to open the in-game support chat panel, SimCity BuildIt crashes.

I therefore tried reporting the issue through the website, but was informed that website support does not handle mobile-platform cases and that mobile issues need to be reported through the appropriate mobile support channel.

This creates a difficult situation: I cannot properly access the designated in-game support channel because attempting to open it crashes the game.

Looking for Other Players With the Same Problem

Losing eight completed assignments simultaneously represents a significant amount of gameplay and progress. I have kept details of both the missing completed assignments and the assignments that remained active and have provided the information to support so they can hopefully investigate the server-side history and restore the missing progress.

I’m posting this publicly because I would like to understand whether this is an isolated account problem or a wider SimCity BuildIt bug.

Has anyone else had completed but uncollected weekly assignments suddenly disappear?

In particular, I’d be interested to know whether they eventually returned automatically or whether EA Support was able to restore the assignments, points, or rewards.

If you’ve experienced the same issue, please share what happened and how it was resolved.