Forum Discussion

Rising Rookie

3 months ago

Solved

09/16 Update - Crashing Issues

I'm having problems with the game crashing since the Sept 16 update. I have rebooted my android device and uninstalled then reinstalled but I still can't open one of my regions. The region is Frosty ...

android

bug

EA_Lanna
3 months ago
Hey everyone!,

Great news! We've released a hot fix to fix the crashing issues. Thanks for sticking with us while we worked on this!

Edit to add: Follow these steps to update your game to the latest verision:

[SCBI] How to update SCBI on your iPhone or iPad

[SCBI] How to update SCBI on your Android devices

^ Keep in mind, sometimes updates will require you to log back into your SimCity™ BuildIt game. If you're on a guest account, you'll risk losing your progress, so before updating the game, make a note of your Player ID (just in case) and back up your progress.

- EA_Lanna

2237988377

Seasoned Newcomer

3 months ago

I am still crashing every time I try to go to the Frosty Fjords region (means I can't access any building/items that are in that region). I've tried it on both an iPad (iPadIOS 18.7) as well as an Android device. I log out of the game on one device and delete the app. Load the app on my other device, log in and it's the same result EVERY TIME. EA Help tells me to do that and look for an update-- but there are no updates. I'm spending more time going back and forth trying to fix this than I am actually playing the game. This may be the last straw for me--this is supposed to be fun, right?