Report this to the App Store (either Google Play or Apple) and ask for a refund. If that doesn’t work contact your bank to initiate a dispute. Don’t waste your money on this game. You already know this company has no respect for their customers, and customer support is non existent. Find a better way to spend your time while you’re at it. Stop allowing yourself to be a a victim as this isn’t the first time you got scammed on a purchase in this game.
That is the best advice I can give.
Yes, I know you are totally right. Thanks a lot for your advice. I feel miserable in this game. I've tried many times to quit it because it's ruining my life. It's complicated to leave it all when you have inverted so much time, effort and money on it. I know it's an addiction.
I also thought in the possibility of buying that weekly booster and asking google for a refund if it makes nothing. I know it's useless asking EA for it. A few seasons ago there was also a booster that changed nothing after being bought. It happened only to a few players, because we wrote in forums and I found more people with the same issue. I tried many many times to ask EA for a refund giving lots of proofs or the problem, with no answer from them. But I got my money back very quickly just by asking Google for it.
Thanks God at least we pay through external services, Google for Android and another one for Apple. If we paid directly to EA we should assume it would be lost forever.
I'll try to quit this game and I'm sure I'll manage one day or another... Thanks for your words ✨
Community ManagerCommunity Manager
