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Dr_CoNfUzIoN's avatar
Dr_CoNfUzIoN
6 years ago
Solved

Exposing a club filled with cheaters (cards and war items)

Hi mayors, I'm writing this post to expose a team of cheaters. When war started between my club and the club in question <removed>, the first thing we noticed was that they all had level 15 disasters, for every single disaster, NO exceptions. Several of them were war ranked 1...doesn't make sense, does it? Unlimited war items and boosters. There are still several hours left to the war (about 9 hours) and they already scored 6 340 000 points and they are still using energy boosters as if they were losing. 

The sad part is that EA isn't doing anything about it. Several members of my club reported them(members of other club) to EA, right before the war started and after it started. These guys are still kicking and still killing us. EA has been ignoring our emails to them so far. How difficult is it to ban a bunch of cheaters like that? We also discovered their 2nd cheaters club <removed>. All cities with city level 33, and once again, all six biggest attacks level 15!!

Here are some screenshots to show you how ridiculous this is...

(CM: Attachments removed)

  • EA_Lanna's avatar
    EA_Lanna
    6 years ago

    Hi @Dr_CoNfUzIoN,

    I've removed the attachments as they show other players in-game names in there to prevent the thread from breaking the forum rules regarding naming and shaming.

    Unfortunately, we can't handle or forward cheating reports we receive through the forum and must ask that cheating reports are added through the dedicated channel we have set-up to receive those. I'll add a link here for anyone reading that would like to learn where they can send these: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

    I can see you are familiar with this process though @Dr_CoNfUzIoN, and thanks for your reports to the team on cheating. Please know your reports help us in our efforts to keep this game fun and safe for players. I understand it's frustrating when you don't hear back on them or still see the same names active so it can seem like there's been no action taken or that your reports have been ignored but please know that is not the case. All reports are reviewed and followed up with appropriately. Given the nature of cheating reports though, they must be investigated and handled internally. What this means is the team won't be able to reply to reports or offer any insights or updates on the investigations but they are looking into them all and handling them appropriately.

    I've mentioned this before in an older thread but it's worth repeating; fair play is definitely important to us. We want to create a fair and fun environment for players so you can have the best experience and enjoy the game to its fullest. You reports do help us work towards that by flagging potential cheaters you suspect of cheating in-game to us here: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

    Thanks

    EA_Lanna

8 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Dr_CoNfUzIoN,

    I've removed the attachments as they show other players in-game names in there to prevent the thread from breaking the forum rules regarding naming and shaming.

    Unfortunately, we can't handle or forward cheating reports we receive through the forum and must ask that cheating reports are added through the dedicated channel we have set-up to receive those. I'll add a link here for anyone reading that would like to learn where they can send these: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

    I can see you are familiar with this process though @Dr_CoNfUzIoN, and thanks for your reports to the team on cheating. Please know your reports help us in our efforts to keep this game fun and safe for players. I understand it's frustrating when you don't hear back on them or still see the same names active so it can seem like there's been no action taken or that your reports have been ignored but please know that is not the case. All reports are reviewed and followed up with appropriately. Given the nature of cheating reports though, they must be investigated and handled internally. What this means is the team won't be able to reply to reports or offer any insights or updates on the investigations but they are looking into them all and handling them appropriately.

    I've mentioned this before in an older thread but it's worth repeating; fair play is definitely important to us. We want to create a fair and fun environment for players so you can have the best experience and enjoy the game to its fullest. You reports do help us work towards that by flagging potential cheaters you suspect of cheating in-game to us here: https://simcity-buildit.zendesk.com/hc/en-us/requests/new

    Thanks

    EA_Lanna

  • G_Le_Gredin's avatar
    G_Le_Gredin
    6 years ago

    Bonjour,

    Modérateur / Modératrice

    Nous avons fait la démarche de venir ici parce que nous avons le sentiment que le support ne fait rien. Ce week end nous avons envoyé des emails avec des captures écrans qui prouvent nos propos.

    Nous nous sentons profondément frustré de voir que nous nos remontés ne sont pas considérés.

    L'heure est très très grave. Cela fait des mois et des mois que plusieurs joueurs vous remontent des cas de tricheries avérées. Rien n'est fait. Aujourd'hui j'ai regardé si des actions avaient été entreprises pour couper court aux cas de tricheries. RIEN. Absolument rien. Les clubs que nous vous avons remontés existent toujours.

    Des joueurs qui ont un classement de guerre Level 1 avec les principales voir toutes les attaques en level 15.

    Mais que vous faut il de plus. Vous prétendez que vous êtes une communauté et vous nous renvoyez à vos règles de modérations. Exposer le noms ou de clubs dont nous avons la certitude a 10 000 % qu'ils trichent pour nous renvoyer a vos règles.

    Sérieusement !!!!!!!!!!!!!!!!!

    QUAND ALLEZ VOUS PRENDRE EN COMPTE LES REMONTES DE VOTRE COMMUNAUTE ?

    QUAND ALLEZ VOUS COMPRENDRE QUE C'EST TRES TRES GRAVE.

    Oui il n'y a pas que les guerres de clubs. Mais nous partons du principe que les guerres sont l'occasions de rencontrer des personnes bien. Des joueurs et des joueuses qui ont la passion de Simcity, qui personnellement est un jeu auquel je joue depuis sa sortie sur PC.

    S'il vous plait ! Faites bouger les choses. Quand vous pensez qu'il suffit de taper sur google "comment hacker simcity" pour tomber sur des vidéos youtube qui explique pas à pas comment faire.

    Quand on sait que le signalement que nous avons fait ce week end concerne plus de 50 villes. Comment peut on ne pas prendre en compte les captures écrans qui prouvent les cas de tricherie ? Est ce si diffile que ça que de faire le rapprochement entre ce qui est payé par Carte Bleue et ce qui est réellement dépensé ?7

    Comment pouvez vous laisser faire ce genre de chose. Il s'agit là de chose très très grave d'un point de vue du jeu. Inutile de me sortir vos réponses préformatée. Inutile de me bannir ce sera mon dernier post de toute façon. Nous sommes écoeuré de votre attitude. Vous ne comprenez pas ce qui est en train de se passer.

    Votre communauté vous remonte des informations et ces informations sont prises à la légère.

    C'est tellement compliqué de pas comprendre que quand une ville a un classement de guerre inférieure a 20 il n'est pas normale d'avoir toutes ses attaques classées level 15.

    Si vous manquez de personnel appuyez vous sur votre communauté. Mais là, vous etes completement à côté de la plaque. Vous devez nous respecter. Vous devez entretenir ceux qui font de votre support un support communautaire et de jeu.

    Mais peut être en final de compte cautionnez vous tout ceci. Peut être que certain d'entre vous sont à l'origine des fuites. Peut etre que des membres de votre équipe participe même à ces cas de tricheries. Peut être peut être peut être.

    Peut être alors comprendrez vous que quant vous avec des options payantes en jeu, l'équité se doit être garantie. Oui parce que je ne vois par pourquoi moi je paierai des choses que d'autres personnes peuvent avoir gratuitement.

    Faut il en arriver là pour que vous nous respectiez ?

    Alors je vous le demande. Analyser les villes dont les attaques sont à 15. S'il faut me porter volontaire pour vous transmettre les informations ce sera avec plaisir. Si notre communauté peut faire quoi que ce soit pour vous aider à corriger ce problème et que des actions soient prises avec un compte rendu du nombre de suppression de compte.

    Vous avez a faire a des amoureux du jeu.

    Faites bouger les choses svp. Respectez nous

    • Ne discutez pas de la modération. Nos modérateurs sont là pour assurer le bon déroulement des discussions. Débattre de leur méthode n’est pas d’une grande élégance.
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  • Dr_CoNfUzIoN's avatar
    Dr_CoNfUzIoN
    6 years ago

    Translation for G_le_Gredin:

    Hello,

    Moderator

    We made the move to come here because we feel that the support does nothing. This weekend we sent emails with screenshots that prove our point.

    We feel deeply frustrated that we are not being taken into consideration.

    The hour is very very serious. Several players have been telling you about cases of proven cheating for months and months. Nothing is done. Today I looked to see if actions had been taken to put an end to cases of cheating. NOTHING. Absolutely nothing. The clubs that we put together for you still exist.

    Players who have a Level 1 war ranking with the main ones see all attacks in level 15.

    But you need more. You pretend that you are a community and you refer us to your moderation rules. Expose the names or clubs of which we are 100% sure they are cheating to refer us to your rules.

    Seriously !!!!!!!!!!!!!!!!!

    WHEN WILL YOU TAKE INTO ACCOUNT THE LIFT OF YOUR COMMUNITY?

    WHEN YOU WILL UNDERSTAND THAT IT IS VERY VERY SERIOUS.

    Yes, it's not just club wars. But we assume that wars are the opportunity to meet good people. Players who have a passion for Simcity, which personally is a game I have been playing since its release on PC.

    Please ! Make things happen. When you think that it is enough to type on google "how to hack simcity" to fall on youtube videos which explains step by step how to do it.

    When you know that the report we made this weekend concerns more than 50 cities. How can we not take into account the screenshots that prove cases of cheating? Is it so difficult to reconcile what is paid by Carte Bleue and what is actually spent? 

    How can you let this kind of thing happen. This is a very very serious thing from a game point of view. No need to get me your preformatted answers. No need to banish myself this will be my last post anyway. We are disgusted with your attitude. You do not understand what is happening.

    Your community gives you information and this information is taken lightly.

    It is so complicated to not understand that when a city has a war classification below 20 it is not normal to have all of its attacks classified level 15.

    If you are short of staff, rely on your community. But there you are completely off the mark. You must respect us. You need to nurture those who make your support community and gaming support.

    But maybe in the end, endorse all of this. Maybe some of you are the source of the leaks. Maybe members of your team even participate in these cases of cheating. Maybe maybe maybe.

    Maybe then you will understand that when you have paid options at stake, equity must be guaranteed. Yes because I don't see why I will pay for things that other people can get for free.

    Do we have to come to that for you to respect us?

    So I ask you. Analyze the cities whose attacks are at 15. If I have to volunteer to send you the information it will be with pleasure. If our community can do anything to help you fix this and action is taken with reporting the number of account deletions.

    You have to do with lovers of the game.

    Please make things happen. Respect us

    • Don't chat about moderation. Our moderators are here to keep this place happy and helpful for everyone. Discussing the way they do things on the forum is not okay, if you have any questions about your own moderation history feel free to reach out to a moderator or Community manager.
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  • Dr_CoNfUzIoN's avatar
    Dr_CoNfUzIoN
    6 years ago

    I translated in English what G_Le_Gredin wrote in French....but it looks like EA removed my translation (which was accurate by the way) for what reasons...I'm not sure...

    So basically, in these forums, we are not allowed to expose cheater clubs by their club's #, or Club's name...Lets make sure not to offend these cheaters!

    By the way, these guys are still alive and kicking! I went to see both of their clubs and they are ALL still there!!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Dr_CoNfUzIoN, your post was stuck in the spam filter. Sometimes it can get it wrong, for next time please send in a report to us vs posting in the thread as we like to keep threads on topic.

    @G_Le_Gredin and @Dr_CoNfUzIoN while the translations are appreciated they shouldn't be necessary if posts are made in the language of the board. If you'd like to post in French we do have supported French boards on Answers HQ that you can take part on. However if you'd like to continue discussing this here, it must be in the supported language of this board.

    Thank you,

    EA_Lanna


  • G_Le_Gredin's avatar
    G_Le_Gredin
    6 years ago

    Encore une réponse qui n apporte rien. 

    Savez vous faire autre chose que de brasser du vent ? 

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