I don't how this is not getting through to players...
This is an Apple problem. With many devices becoming obsolete, performance is becoming increasingly poor. A number of factors involved, but iOS devices are experiencing recurring issues involving "Game Mode" since last year.
It would be difficult to troubleshoot for every player's device to find the specific cause, but until people start listening, you'll keep getting upset with people who can't do anything about it because it's not on their end.
Why doesn’t EA provide this information? Seems like a simple thing to say to a support ticket.
Note: I turned off game mode and Buildit crashed the moment I tried to play
I couldn't say 100% whether EA would be able to share it or if they know. Their responsibility is their systems.
Myself, I haven't been aware of this until the latest update and decided to help troubleshoot. Until I started having these conversations, getting feedback and doing some research, I wouldn't have even known about game mode because I'm an Android guy with no issues (except the occasional lag because of location or weather).
And BuildIt crashing when game mode turned off (horrible), but provides something to work with.
How much of the troubleshooting have you done?
I’ve tried:
Community ManagerCommunity Manager
