Forum Discussion

jkg7777's avatar
jkg7777
2 years ago

Re: Creating a support ticket

Yes there is a 'Customer Service" button.  When clicked, it goes to an 'EA Help' screen.

Which looks like this:

If I select the 'known issues' tab, there is an option for 'How do I report a bug".  Selecting that shows this screen:

Which is back to where I started.

Thanks.

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @jkg7777, 

    Thanks for sharing those images. It looks like they might be taken on a PC. To reach the support team with an in-game ticket, you'd need to open up your game on your phone where you play the game. Could you give that a go, please?

    - EA_Lanna

  • jkg7777's avatar
    jkg7777
    2 years ago

    Those are the screens I see on my phone. I uploaded them to my PC to attach them.

  • jkg7777's avatar
    jkg7777
    2 years ago

    Here are the screen shots directly from my phone. 

    I asked members if my club and they don't see an option to create a ticket either..

    Thanks

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