Residential buildings stuck at Level 1/6 – no upgrades available

Subject: Residential buildings won’t upgrade (no hard-hat icon) despite high land value and full services

Body:

Hello EA Support Team,

I’m experiencing a persistent issue in SimCity BuildIt where residential buildings never become eligible for upgrades. The hard-hat icon never appears above any house, so all homes remain Level 1/6 indefinitely.

Account & city details

• Player ID: 2927760670
• City name: Texas
• Mayor level: 14
• Population: 24,790
• Happiness: 100%
• Platform/device: iPad Pro
• OS version: iPadOS 17.6.1
• Country/Language: Russia / Russian

Problem description

Even though all upgrade conditions are met, the game never triggers the upgrade state:

• Land Value: high (blue zone in the Land Value overlay).
• Wealth Forecast: up to Luxury homes (orange overlay confirms it).
• Municipal services: power, water, sewage, waste, fire, police, health, education, transportation, etc. are fully available and have spare capacity; service coverage is 100% for the affected area.
• Specializations: parks/landscape and others are placed and active.
• Demand indicator: house info panels show that services/upgrade demand exists, yet upgrades don’t start.
• All affected buildings are standard Residential Zones (not London/Paris/Tokyo).

Steps to reproduce

1. Prepared a district with maximum land value using parks/specializations.
2. Placed several new standard Residential Zones in this area.
3. Ensured all services have headroom and coverage; Wealth Forecast shows Luxury.
4. Waited and played for multiple sessions. The hard-hat icon never appears above any house. All stay at Level 1/6.
5. Rebuilt multiple times, also tried the reverse order (build on normal land → later increase land value).
6. Cleared space and built new zones elsewhere.
7. Temporarily moved/removed some specialization buildings.
8. Logged out/in, reinstalled the app, and even waited ~4 days.
   Result: no change; upgrades remain unavailable.

What I expected

Eligible homes should request an upgrade (hard-hat icon), allowing me to upgrade beyond Level 1/6.

What I already tried

• Bulldozing and rebuilding houses; moving them to low-value land and back.
• Ensuring surplus capacity for power/water/sewage and all municipal services.
• Relocating/removing some specialization buildings.
• Reinstalling the game and re-logging into my account.
• Waiting several real-world days for the system to refresh.

Attachments provided

Screenshots of Land Value, Wealth Forecast, the city view, Player ID, and a house info panel showing Level 1/6 and demand.

This appears to be a save-level or server-side bug preventing the upgrade trigger from firing across my city.

Could you please inspect and repair my city data on your side (e.g., refresh upgrade flags/counters) or apply a known fix? I authorize you to access my account for troubleshooting.

Thank you in advance for your help.

Best regards,

Sofya