Subject: Device Profile Issue: iPad Air 11-inch (M2) locked into low-end graphic profile / missing shadows and shaders

Hello,

I am writing to report a device-recognition graphic bug on my iPad Air 11-inch (M2 chip, 8GB RAM) running the latest version of iPadOS.

Even though this device features desktop-class hardware, SimCity BuildIt is failing to recognize the M2 processor and is defaulting to the lowest-tier "Safe Mode" graphic profile.

Observed Graphic Regressions:

• Missing Dynamic Shadows: There are zero building or object shadows rendered on the terrain, making structures look flat.
• Downgraded Shaders: Water rendering is completely flat blue with no transparency, reflection, or ripple shaders active.
• Aggressive LOD Scaling: Heavy texture downscaling and blocky models on trees and props.

I have already attempted a clean application reinstall and toggled iPadOS Display Zoom settings, but the application remains locked in the low-performance profile.

It appears the device identifier for the M2 iPad Air (11-inch) is missing from the game's internal hardware configuration/whitelist file. Could you please escalate this to the engineering team so this model identifier can be added to the high-performance graphics tier in the next optimization update?

Thank you