Services 2.0 upgrade

I tried the provided solution from the customer service help desk. It doesn’t work, I quit the game and restarted my device three times and still the game freezes with a disorganized screen with multiple colors.  And when I answered no to the question of problem solved, I was given a multiple choice question of how can we help? It was as the system wasn’t aware of the ticket I have open. Kept asking me to tell them more about the problem. Frustration is growing on my part.