They won't fix it, tech support will tell you to uninstall, reinstall the game and several other useless things that you've likely already tried - it won't work, then they will use a lot of words to say nothing but "we are aware of the problem and it's been reported" - this means nothing and they won't care.
Mine haven't worked in green valley region since Sep 2025. They will close your ticket and that will be that.
They don't care, don't expect them to fix it because they can't or won't, either way that's about it. Frustrating thing is that mine were working fine with no problem for months, nothing was moved or changed literally one day I opened the game and they just stopped working.