Ive a full region, but unfortunatelly one of my cities is in endless "rolling back" phase more than 1 week ago. Unfortunately there is no "ROLLBACK" or "ABBANDON" button to click.Does anybody any ideo how to fix this issue? I would be happy even with a city resetting, but I do not want a dead city in my region! Im on east Europe server 2, Re-Rain Land is the region name and Cedargates is the city.Thx in advance,Adrian

Oh my gosh, @nadrian80 - after all that work, I can imagine how frustrating it is to be faced with this error. The "rolling back" of cities usually happens when there's corruption in the save. Unfortunately, as I understand it, this corruption is likely on the server side where we won't be able to do anything about it.You can try repairing and recovering the game from your side, to see if you can get a good save to the server. First, be sure that you're always running Origin.exe and SimCity.exe "as administrator", while trying these steps and whenever you're playing the game. Delete the SimCityUserData folder (or move to desktop if you want to be super careful). Default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData The game will rebuild this folder when you log in, or repair the game. Log in and try to access the city in question. Try going into it from the main menu, rather than switching to it in region view. If it asks to roll back, let it try again.If that doesn't work, in Origin, right-click the SimCity icon and choose "repair game". Try the city again. If you still can't get it to work, navigate to the SimCityRecovery.exe file - default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityRecovery\SimCityRecovery.exe - run "as Administrator". Do not use the shortcut on the menu for this, it tries to take you to a website that no longer exists.If none of that works - I am paging @EA_Mai now to see if she can do something on her end. The server-side city rollbacks could sometimes be taken care of by community managers back when the game was actively supported. I'm not sure if there's anything that can be done for them now, as there is no active development team working on the game anymore.Good luck - and happy building!

Hi BlackjackWidow,Thanks for the hints. Unfortunatelly none of them solved my problem ☹️Actually it seems that the Recovery option is not even exists. Ive started the file, it opened a webpage which says: "Sorry, that page doesn't exist!".What do you think, if I start a region in single play mode will I be able to transfer it to multi mode if I finished?

i will do that then hehe the chat talker advice me to make a new topic but this is fine also. again i dont see the reroll button or it is rerolling.. en again a few days ago i had in on region 1 and start over and now it happens on region 2.. but i will make a new game for the last time..

No that city of the picture i can't enter. if i try to enter. the game wil say Not avablie at this time..( and then the game will return to main menu) en yeah no roll back option and if i'm my town 2 then it lookes if my town is empty but as you can see on the second pic i have money and ppl living there ( this is the same problem on my first region) the red text is sying need Fireman!! hehe it was going of controle because of the roadshahaha. But somethin you said erlier i think is also true i think.. i played the city for a few hours that evening.. and wanted to make my second city in de region.. and when i wanted to go back to the first there was no first.. and you said it only happpend 1 or 2 times a year something like this but.. i have in on 2 region in 3 days of something ?

EH.. a few days ago i had the problem with Region 1 that 1 of my town was not accesible anymore so i started a new region the one you see on the pictures. on the second region wanted to start a second town and then i couldnt enter the first town anymore so i have problems with two 'saves' i will try another Server then. at this point i was on Europa west 3.. you will here from mesoonEDIT: ". I still think it's probably something to do with the main file on the server" i'm for sure it on the serve side.. reinstalled Origin and sim city/ delete the files in simcity/ tried to login on a computer of a friend.. but none didnt work

One of my cities is in endless "rolling back" phase

22 Replies

reikesh
7 years ago
EH.. a few days ago i had the problem with Region 1 that 1 of my town was not accesible anymore so i started a new region the one you see on the pictures. on the second region wanted to start a second town and then i couldnt enter the first town anymore so i have problems with two 'saves' i will try another Server then. at this point i was on Europa west 3.. you will here from me
soon

EDIT: ". I still think it's probably something to do with the main file on the server" i'm for sure it on the serve side..
reinstalled Origin and sim city/ delete the files in simcity/ tried to login on a computer of a friend.. but none didnt work
BlackjackWidow
Hero (Retired)
7 years ago
Understood. I am sorry you are having these issues, I appreciate your patience 🙂
reikesh
7 years ago
NP @BlackjackWidow this is not something that you can do hehe.. you and other people are trying your best.. but yeah.. as you said earlier you can't acces the server room to fix it so..

I also uploaded pics of my first region.. with the same problem hehe it looks if the town dont exit is empty but again if i have money and ppl hehe. and the red text is sayint Need Power
BlackjackWidow
Hero (Retired)
7 years ago
Thanks for the understanding, trying my best 🙂

And all that work and all those simoleans! Ugh, I hope we can figure out something. Your cities look great!
reikesh
7 years ago
Yeah the hours play time that hurt hehe.. The simolean i dont mind i have it back in no time haha.. my record is 2. 500.000.00 or somethin i like casino town. but also with that town i played hours and after a switch it was gone.. ok again i will let you now how the new server will work. and hope some will find answer why this is happening haha
reikesh
7 years ago
@nadrian80 Wich server are you playing ? i was playng on Europa West 3
Anonymous
7 years ago
@relkesh, Europe East2. I dont think that this is an exact server's issue. I think this is the result of a trash code and lack of bug fixes.
reikesh
7 years ago
that could be possible yeah unfortanly the dont update the game.. yetsterday i started a on a new server for so far dont have any problems yet.. lets hope it stay's this way
EA_Mai
EA Staff
7 years ago
Hi everyone,

Thanks for your reports @reikesh & @nadrian80, and the heads up, @BlackjackWidow.

If you have already tried the steps suggested by @BlackjackWidow, and although I understand you invested time in those cities, I'd start over with a new city or region. I wish I had better news to share with you, but unfortunately recovering these cities from the server is not something we will be able to help with at this point. ☹️

Thanks,
-Mai
reikesh
7 years ago
I already started a new region.. but sometimes i still got disconnected.. luckely i didndt lose my city hehe.. playing for a few days now... but if it happens again i will quit sim city again for a whili haha :D Thx for the update.. at this point i'm playing on EU West 2 hehe hope i dont happen again

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One of my cities is in endless "rolling back" phase

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