Problem with missing DLC in Simcity 2013

Hello EA!

I have problem with Simcity 2013 Complete Edition, i have miss some DLC in my library like Cities of Tomorrow and Heroes and Villains Set, EA app show me only standart edition and i must buy the DLC again, but i alredy purchase the Complete Edition.
But the Cities of Tomorrow in game is properly activated the Heroes and Villains Set is missed in game.

That problem i have from January 9 2024, I update the EA app regularly, reinstalled the game many times and cleared the cache, but it does not help.
I contacted the support service, but they did absolutely nothing, I have been waiting for a solution to this problem for almost a year and a half, how much longer should I wait for this problem to be solved?