Purchased Issue

So I purchased San Van Bucks to be able to buy this new skate pass but after the purchase I did not receive my San Van Bucks in my account. I ask Jeff in the discord he told me to contact PS Support. So I contacted PS Support and they told me they can see the purchase on their end and my money went through and they cannot help me because it’s on their end. Can you please help me and give me the San Van Bucks I spend my hard earned money on? I brought the $9.99 pack.