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NoobLulz's avatar
NoobLulz
7 years ago
Solved

Battlefront 2 crashes on launch screen

So Battlefront 2 has been crashing after the loading screen for a few weeks now, I was hoping the new update would resolve the issue however it did not. I've tried all solutions provided here along with contacting EA support agents multiple times. What I've noticed was with Direct X 12 enabled the game doesn't crash but it's stuck on an infinite loading screen, with dx11 the game crashes a few minutes onto the loading screen. Anthem is working fine with high graphics so it cannot be my machine but I've attached a dxdiag as well. I would really appreciate any feedback or suggested solutions.

Fixes attempted:

Clean boot

Clearing origin cache files

Repairing the game

Disabling Direct X 12

Reinstalling Origin

Changing the game location

Running as administrator

Ending background task

Disabling the origin in game overlay

Shutting down discord and any other overlays

Updating windows and graphics drivers

Disabling full screen optimizations for the game

  • EA_Ataashi's avatar
    EA_Ataashi
    7 years ago

    Thanks @NoobLulz 😉

    And like I said, it's not a good idea to post MSInfo on a public forum, so I removed the file, but took a look at it first and I might have found the culprit here.

    You can see this line in your report:

    4/6/2019 2:42 AM Windows Error Reporting Fault bucket 1994058406729552487, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: starwarsbattlefrontii.exe

    Which points out to the issues with RAM. I would suggest to run a MemTest86 (or a similar test) to check if it will come up with any RAM errors. Also make sure to run the System Update Readiness tool.

    /Ataashi

5 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @NoobLulz 

    I'm sorry to hear about your issues with launching SWB2, especially if you have such an impressive rig ☹️ And thank you for listing all the steps, which you've already tried!

    Just to be sure, because I don't see it on your list, have you tried to completely remove STAR WARS Battlefront II folder from your documents?

    /Ataashi

  • NoobLulz's avatar
    NoobLulz
    7 years ago

    Hey Atashi, 

     Thank you for your prompt response, my apologies for not listing that step earlier but I've already tried it.

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    No worries @NoobLulz 🙂

    Once again, thanks for being so detailed and checking out so many steps so far!

    I've seen that you've talked with our live support already and I was hoping to find your MSInfo file attached to the case, but I saw just crash dumps instead. MSInfo would be quite useful in determining what might be causing the crashes on your PC, but unfortunately I cannot ask you to post it on the forum for security reasons.

    In this situation it would be great if you could re-open the case on EA Help and attach the required file there. You'll find instructions on how to generate it and add it to the case here. 

    Our game advisers will be able to check it then. If you let me know here when you update the case, I'll take a look as well 🙂

    /Ataashi

  • NoobLulz's avatar
    NoobLulz
    7 years ago

    @EA_Ataashi  I've started another chat with a live agent and uploaded the relevant files and uploaded the msinfo file here as well. 

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Thanks @NoobLulz 😉

    And like I said, it's not a good idea to post MSInfo on a public forum, so I removed the file, but took a look at it first and I might have found the culprit here.

    You can see this line in your report:

    4/6/2019 2:42 AM Windows Error Reporting Fault bucket 1994058406729552487, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: starwarsbattlefrontii.exe

    Which points out to the issues with RAM. I would suggest to run a MemTest86 (or a similar test) to check if it will come up with any RAM errors. Also make sure to run the System Update Readiness tool.

    /Ataashi

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