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1_Zylox_1's avatar
1_Zylox_1
Rising Adventurer
2 months ago

Battlefront 2 PC Multiplayer Issues: Ongoing Hack Problems

It’s no secret that the past 7 days (24/7) for Battlefront 2 players on PC have been unplayable. We can’t even spawn into matches in Supremacy and Galactic Assault anymore, and yet it feels like EA doesn’t care! I’ve opened multiple tickets and had 5 conversations with EA agents. I want to share my latest conversation with you all. The agent confirmed that there is something reported to the team, but nothing more. Please read this.

Me: My friend paid 40 euros for this game and we can't even play together.
Me: How can this go unnoticed?
EA: As this is the bug, I have checked the details with my team, and the case is already drafted.
Me: What does drafted mean?
Me: ?
EA: I mean the case is already reported, and the team is working on it.
Me: I feel like that is not true. Why don’t we get an update to the community? Why is there no developer reacting to assure us that a hot fix is coming?
Me: The player base is going down right now.
Me: People think EA does not care about this game anymore.
EA: My intention is not to keep you from something that you can have. Had it been possible for me to process the request for you, I wouldn’t have given it a second thought. I hope that you will understand.
EA: I am really sorry for the trouble here. I wish there was a way to help, but this is supposed to work this way. We are given absolutely no command to make such changes.
Me: I don't know what you mean. We want, as the community, that EA tells us that a fix is coming.
Me: That EA knows the problem and can assure us.
Me: If it was a few players having this trouble, it wouldn't have been this big. But every player on every server has been hit.
Me: Has been hit.
EA: I have surely marked your words and am surely getting it updated through our tools. I would request you to please get this reported from your end as well.
Me: Alright. So, when will we hear something from EA?
Me: Or let me ask this: when will I get an update from my ticket, regarding this hack?
EA: I would like to apologize for the difficulty you had to face due to the issue at your end. For the time being, I can only share this information with you. I hope you can conclude the scenario in this case.
Me: This does not answer any of my questions.
Me: I want to know when EA will tell the community something or when my ticket will get updated, regarding the hack of Battlefront 2 that has been going on for literally 24/7 right now.
EA: Yes.
Me: Yes? So??
EA: So please wait for some time as I do not have any direct option to fix this.
Me: I don’t ask your options to fix this. I ask you to give me a time indicator for when we can expect EA to tell the community something.
Me: OR, when my ticket can get updated.
EA: Right now, I cannot assure you the time because they have not shared the time with us as well. So how can I share the time?
Me: What you can do is assure me that EA will let the community know that you guys are aware of the problem.
Me: You ignore ALL the forums and not a single EA worker reacts on it.
Me: You really damage my trust in EA games and customer services as well.
EA: I’m afraid but as much as I’d like to help, it seems rather difficult. Is there anything else I can help you with?
Me: Ok. I will share this with the community.
Me: Thank you for helping us out. Goodbye.
EA: Apologies once again for any inconvenience caused. Thank you for contacting EA.
Chat Ended by: Agent

7 Replies

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  • MotorolaPrincess's avatar
    MotorolaPrincess
    Seasoned Newcomer
    2 months ago

    Demn talking to that agent felt like talking to an AI bot, just scripted replies with no real answers. But honestly, there’s not much they can do in situations like this. I used to work in customer support too, and everyone knows how it goes, you (as CS) report the issue, try to push it up, and some higher manager just tells you to shut up and keep “solving” tickets. Thanks for sharing the convo though. I've also been keeping an eye on EA channels, waiting for any official word…but clearly, since Battlefront 2 doesn’t bring in as much money as their other games, they just don’t care. 

  • Pantherin17's avatar
    Pantherin17
    Seasoned Adventurer
    2 months ago

    Reading that I am... gobsmacked! 

    Is that a real person, do you think? Ai bots have gotten quite good recently.

    Liked the "Is there anything else I can help you with?" bit. It's the sort of thing where you would really reply with "Aye, like actually helping with something"

    AN IMMENSE EMPTY SPEECH BUBBLE

    Poor **bleep** been given no information at all but sent out to deal with a "ticket". 

    Now, interpreting the grammatically painted drawn empty speech bubble, the essence of it is this: "SOMEONE SOMEWHERE IS DOING SOMETHING AND WILL ONE DAY FINISH DOING THAT"

    Which is really time for a classic Bill Bailey motivational quote: "Of course, uh, the universe is gradually slowing down and, uh, will eventually collapse inwardly on itself, according to the laws of entropy when all it's thermal and mechanical functions fail, thus rendering all human endeavors ultimately pointless."

     

     

     

  • Uhtred_Raagnars's avatar
    Uhtred_Raagnars
    Seasoned Novice
    2 months ago

    I think EA will not see my money again. It they dont care and will not solve it Jedi Survivor and Bf2042 will be the last games that I purchase from EA. It's funny that corporations are pushing us into the "Arrhh yo ho ho we need more rum" solutions :) fine by me if you will not fix it. 

  • 1_Zylox_1's avatar
    1_Zylox_1
    Rising Adventurer
    2 months ago

    Update: We are on IGN now https://nordic.ign.com/star-wars-battlefront-ii/93133/news/star-wars-battlefront-2-is-now-completely-unplayable-on-pc-thanks-to-hackers

  • FightinIrishND7's avatar
    FightinIrishND7
    Seasoned Novice
    2 months ago

    I really hope EA does something soon.  I have the game on Xbox One, but I suck at controller and really don't want to play on lower resolution.  It's beautiful on my 1440 on PC.  Plus all my progression (as little as I have done so far) won't transfer to console, even though it's the same account.

  • 1_Zylox_1's avatar
    1_Zylox_1
    Rising Adventurer
    2 months ago

    So far I still have no response from my tickets. But the traction is getting more and more right now so EA will have to take action at some point. 

    Reddit: https://www.reddit.com/r/StarWarsBattlefront/s/NP9f5S3ND

    I also understand the position of an EA agent. But they could still try more their best in my opinion to let their managers know, and to give a united answer back to us as the community, their customers.

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