Forum Discussion

FerrousCreek's avatar
6 years ago

Battlefront II crashing to desktop

I've had problems with the game crashing to desktop for several months now. I've tried all the suggestions I was able to find here on the answers forum and other sources. I gave a dxdiag in a different thread, reinstalled the game, repaired the game using origin, attempted a clean boot of the game, and everything that official EA support and other users have suggested. 

I still play the game even though it essentially crashes to desktop 100% of the time, usually in the middle of gameplay. I love this game, its a whole lot of fun, so it is pretty discouraging to not be able to play.

I'd be happy to try further suggestions if there is a chance of getting this fixed, but its been months without any success so far.

Please help!

16 Replies

  • FerrousCreek's avatar
    FerrousCreek
    6 years ago

    It would be nice to get some support for this issue, plenty of others are also unable to play the game they payed for because it randomly crashes. I'll keep posting to keep this thread near the top until someone decides to get involved and help find a solution.

  • marcoschiff's avatar
    marcoschiff
    6 years ago

    any News on this, I opened a case #54144257, I have the issue since December and supports says I should just wait, but I waisted 30 Dollar for an upgrade which I never played because the game is Always crashing

     at support what is NEXT????

  • FerrousCreek's avatar
    FerrousCreek
    6 years ago

    I had some success after running a clean boot, but it didn't last as the game will still crash randomly to desktop without warning, error, or any indication of what is causing the problem. Just hoping to get some support here is all.

  • Roadr4sh's avatar
    Roadr4sh
    6 years ago

    I have the same issue and I've posted a dozen times hoping for some support and have gotten nothing. But ill stand in line here on your post in hopes it will be different this time. 

  • Major-Band1t's avatar
    Major-Band1t
    Hero
    6 years ago

    Hello @Roadr4sh , @FerrousCreek .

    Sorry for your troubles.  You are in the right place for help.  !!::🙌

    I too had some crashing, mine was CTD, "crash to desktop" .  Here is how I solved it.  The game runs on all sorts of systems Win Mac, others, however to get you real time, shoot, kill and feedback response the game is really dependant on a clean connection and a good rendering graphics card.

    If your inet is jittery, your game will have issues. If someone is streaming video, you will have issues. If appliances are connected and several check in on your router at the same time, you will have issues. 1st thought, reset all - computer, router and modem. ( let them boot up in order, Modem, then router then computer). 2nd. Check your drivers are current and your connection is clean, ( check your speed, etc) 3 Clean the registry, 4. Check with your device maker for other updates. 5. You might try reinstalling the driver for the grahics card. 6. Worst case, uninstall game, reboot, install game ( 1 hr. ) REBOOT.

    1. Write down the time of the crash..  2. Track when it happens.  3. Find your Event Viewer. - Applications, review the list of info and warnings at the exact time.  4. Look for what is happening when the crash happens.

    I found that a wireless card, on a new computer "Killer" was checking in and out. I asume trying to look for updates or perhaps spying, who knows. Mind you the wifi was already turned off, but it was still pushing in the background. Since I have an ethernet connection, I didn't need it and disabled it in device manager and networking.  Now all is well. 

    You can find the reason if you look.  Some will not make sense, look for issues at the time of the crash. Use the search engine to find out what program belongs to what company and then look for that. Try disable. Play and see if that helps.  Always reboot after changes and write down what you change.   You can do do this...

  • GregoDR's avatar
    GregoDR
    5 years ago

    Perhaps you already tried, but in my case, in Epic Launcher, Settings-> Edit Vault Cache Location -> Reset.    solved the problem.

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