Battlefront II missing from EA & Epic

Hello all,

after not having played Star Wars Battlefront II for a while, I decided to get back into it. I launched the EA app, and clicked the game icon in my library to launch it. Upon this, the Epic Games app opened, but the game was not in my library there. Nothing else happened. I checked to see if my EA and Epic accounts were still linked, wich they were.

I decided to uninstall both apps and reinstall them. To my surprise, the game was now also missing from my EA app. I went to the EA help website and did see the game still marked with a red 'my game' indicator on the main screen. I reached out to the EA helpdesk where I was repeatedly told the game was marked as an Epic game for them, and that I had to get help from Epic instead. When I contacted them however, they told me they have no record of me owing the game and ask for a receipt. Both email addresses I have do not contain any emails showing a receipt or anything like that. I also do not remember through which channel I bought the game as it was years ago...

I tried to unlink the EA and Epic accounts, and thought maybe when linking them again perhaps the game would reappear somewhere. Unfortunately I cannot link the two accounts anymore, for the simple reason that the linking apparently happens when I would launch the game in the Epic app. But the whole issue was it is missing there.

I contacted EA again, who suggested to post on the forum as they had nothing left to offer. As the forum was down for maintenance for a few days, I am finally here to post. Surprisingly though, the game is now no longer showing on the main screen of my EA help webpage. Luckily I took a screenshot last week when it was still there (see attachment).

Does anyone know what could be going wrong here? I don't know what to do anymore.

But I am kinda surprised how all traces of me having owned and played this game, including online, now suddenly seem missing everywhere. How is that possible???