@Major-Band1t Thanks for the response .
I do appreciate and understand the alternative view points made by yourself (and further down this thread by @ggibb65)
I am certainly not naive enough to think that the Community Managers and Moderators have any kind of say in the order of proceedings, or the business decisions of a large global company like EA. Who in turn are moderated in this instance by Disney (and their subsidiaries), who are one of the largest monopolistic companies in the world and who have licensed this product to other giants such as Microsoft and Sony for use on their platforms. I would be plain stupid if I did think this. They are near the base in the overall hierarchy of things, I get that, and so should everyone else.
This doesn't mean they aren't an integral cog in the wheel though, they are the interface between the customer and the manufacturer/service provider, they are our first port of call when something goes wrong or doesn't work, and this is why it is essential that they maintain a level of communication with us that is regular and reassuring even if they have no new information to share. That is my point, they just go silent.
If their working day means they have several forums to oversee and they feel they can't devote the time needed to deal with this one adequately then I'm sorry but that is not the paying customer's problem it is theirs, and they need to deal with that in their own way (i.e. a discussion with their line manager). Otherwise what is the point of this forum?
Let me also state for the record that while it is nice to think my posts/comments/status make some kind of a difference to (some) people on here I have to say that I don't do it for XP, or to become a Hero/Champion, or even to make friends. And I certainly don't have any interest in the internal politics of EA or it's affiliates. I do it purely for selfish reasons.
Long and short of it... I wouldn't even have joined up on here if the product I bought for £75 less than a year ago actually worked properly. I am a customer. I am a gamer. I am a Star Wars nut. I want these 3 things to work in unison with minimal hassle. And when they don't then I want to know what and why things have gone wrong, and how and when it can be resolved. And I like this information to be updated or reiterated regularly and consistently. I don't find that unreasonable.
If I didn't love the core game and content so much and I hadn't bought the digital copy then I would of considered taking it back to the retailer long ago and tried to get a refund/exchange. The product is and has been faulty since launch in my opinion for one reason or another (and as others have quite validly pointed out technically fraudulent by claiming to be multiplayer when most of the time it is not).
I will wait for it to be playable again, that is all I/we all can do at the moment. But my patience will come to an end eventually. All of ours will.
