Consistent crashing on Xbox one X
Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Sometimes during the first 30 seconds of a hvv match it will completely shut off the xbox. It has done this quite a few times now and YES it is well ventilated.
What is your gamertag/PSN ID/EA Account name?
How often does the bug occur? Occasionally (10% - 49%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Heroes vs. Villains
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? By having an app open as well as the game, that seems to be the main reason it crashes.
What happens when the bug occurs? The game completely shuts off the xbox.
What do you expect to see? It not to shut off the xbox.
Please select your region North America
AMD or Nvidia Model Number
By having an app open at the same time as playing the game seems to be the main reason why it is crashing.
Could the game upon boot automatically close all other open apps? This would probably solve it idk tho.
Hey @jc311277 @Ur4n0BeD58847373 @Parsen2327 could you try to power cycle the console and see if that helps.
- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
-
Unplug the console's power cable. Wait 10 seconds.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn it on.
/Atic
