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ccogs11's avatar
ccogs11
4 years ago

Crashing at sign screen

Sunday morning I was playing BF2 for a few hours with no issues. Went to get back on after dinner and heard a loud screech noise, the game crashed, and I have not been able to sign into the game since.

Every time I attempt to sign in, the game crashes and sends me back to the Xbox dashboard. I’ve tried just about every work around I can find online, but maybe I’m missing something. 

This same exact issue I’m having was reported by DragonLancer0 a couple weeks ago and their post goes much further into detail. I was wondering if anyone else has had similar issues and has figured out a fix for it.

Thanks,

Chris 

13 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @ccogs11,

    I'm sorry to read that you're experiencing this issue.

    You mention that you've tried just about every troubleshooting steps you can find online, which steps have you tried exactly?
  • ccogs11's avatar
    ccogs11
    4 years ago
    @EA_Leeuw Good morning, thank you for the response!

    So far I have tried restarting my console, deleting and reinstalling the game, clearing my cache, deleting my profile and reinstalling, changing DNS addresses, deleting any online saved data, and confirming that my Xbox live subscription is still active.

    When I get to the screen that says ‘Press A to Sign In’, I press A, it freezes for about 2 seconds, the screen flashes black, and then crashes to the Xbox dashboard with no error codes or anything.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @ccogs11, thanks for the info.

    I wonder, are you experiencing the similar issues with other EA games on your console?
    And how exactly have you installed SWBF2, is this on your internal storage or external?
  • ccogs11's avatar
    ccogs11
    4 years ago
    @EA_Leeuw Not that I have noticed. I have played both Battlefield 1 and Star Wars Battlefront 1 since I’ve started having issues with SWBF2.

    I have SWBF2 installed on an NVMe expansion card in a Xbox Series S.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @ccogs11, gotcha. Are you maybe able to move the game from the expansion card over to your internal storage (maybe you have to temporarily free up some space) to see if that results in the same issue?
  • ccogs11's avatar
    ccogs11
    4 years ago
    @EA_Leeuw Unfortunately, transferring the game from the expansion card to internal storage had no effect either
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @ccogs11, hmm, that's unfortunate to hear.

    Can you try to clear the alternate Mac address of your Xbox to see if that has any effect?

    1. Open the Xbox Guide by pressing the guide button on the controller and select Settings.
    2. Select Network Settings.
    3. Select Advanced Settings.
    4. Under Change Settings select Alternate MAC Address.
    5. Select Clear.
    6. Allow the console to restart when prompted.

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