Data problem (level 148 but no skill points)

Level 148 but zero skill points and no Star Cards after switching Xbox profiles

Platform: Xbox Series X

Gamertag: Dograbbit77

My Battlefront II progress was originally on an older Xbox profile (gamertag started with “Blaster” followed by numbers). I switched over to my current profile, Dograbbit77, and the game showed a message confirming it was switching over from the Blaster profile.

My levels came across fine — my career level and my class levels are all still intact. What did not come across is everything else. All my Star Cards are locked, and the skill points counter in the Collection screen is completely blank rather than showing a number.

Attached is a screenshot of Collection / Assault, showing the class at level 148 with 0/3 cards selected, every Boost Card and Ability Card locked, and no value at all next to SKILL POINTS.

At level 148 I should have a large number of skill points available, so the balance clearly hasn’t carried over even though the levels did.

What I have tried:

• Fully quitting the game and hard restarting the console

• Signing out of my EA Account in-game and signing back in

• Confirming in my EA Account settings that Dograbbit77 is correctly linked to the right EA Account

I have deliberately not unlinked and relinked anything, as I understand that can make the loss permanent.

I have also avoided playing any matches with my classes, since I’ve seen reports that playing a match causes the displayed level to drop back to 1.

Could someone please look into restoring the skill points and card unlocks on this account? I’m happy to provide any further details or screenshots needed.

Thanks.