Detected Driver 0.0.0

This is the e-mail they sent me, its all encrypted so I can't copy and paste so ill re type it in hopes someone can find a fix and get back to me. thank you

We're aware that some players using Direct X 12 have performance issues, while we're working on a fix for this, we recommend that you change your settings to use DirectX 11 instead.

Here's how:

In game, (which I cannot launch so it doesn't help) go to the home screen.

click options, then video.

Scroll to enable DirectX 12 and toggle the switch to off.

Restart the game to apply the change.

Please try to run the "can you run it" program to see if your pc meets the minimum requirements of the game and if there are some out dated drivers that you need to update. you may use this link http://www.systemrequirementslab.com/cyri

kindly choose star wars battlefront 2 on the games tab. click on "can you run it". and please desktop app if prompted.

You may check for updates on this issue using this link-

https://help.ea.com/en-us/help/star-wars/star-wars-battlefront-ii/troubleshoot-star-wars-battlefront-ii/

Please allow origin and the game through firewall and antivirus. - You may follow the process provided on this link:

https:://help.ea.com/article/programs-that-may-cause-conflicts-with-origin

Please run origin and the game as admin. You may follow the steps:

1. Log in to origin application.

2. right click on the game.

3. click on "repair game" button.

Please try to set up a graphic card gaming profile using this link

http://help.ea.com/en/article/setting-upa-graphics-card-gaming-profile/

Run a clean boot on your pc, kindly follow these steps:

Please note, there may be slight variations in the process depending on the operating system version that you are running:

1. Press and hold the 'windows' key followed by the 'R' key to open up a prompt window.

2. In the prompt window, type 'msconfig.'

3. When you have finished typing, click ok. At this point, you should now see the multi-tabbed system configuration dialog box.

4. Click on the 'general' tab.

5. Choose the 'selective startup' option.

6. Uncheck the 'load startup items' box.

7. Open the 'Services' tab.

8. Check the 'Hide all Microsoft services' option at the bottom of the tab.

9. Click the 'disable all' button.

10. when prompted, restart your computer.