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@EA_David Take a look a look at @ZekeStarkiller 's thread:
I've seen the same issue. Not sure if they're related but it's another piece of the puzzle. Opened a crate last night, two dup's, no credits. Daily Crate this am, dup, no credit. Please get this fixed!
- 8 years ago
Unlocked a couple of achievement crates today, dups, no credits. Probably up to 10K lost now. C'mon EA!
- 8 years ago
Finally! We've made it guys! We seem to have the most discussed topic now!
Even more than the gamebreaking;
Not working: Thermal Binoculars, Scan Dart, NV optics, Boba Fett, Lando, Bossk
Discussion!
Thats.... something, I guess.
- EA_David8 years ago
Community Admin
@grimmace2 Yep, those issues are definitely related.
Sorry that I don't have any news on this, but I want to reiterate that the studio are aware of this and hopefully we'll have an update soon.- 8 years ago
Sweet! Finally a response! Any idea what kind of compensation we will receive @EA_David? I still have video proof of the bug if you need it.
- 8 years ago
From your response in the other thread:
"@ZekeStarkiller Thanks for the post, and very well spotted.
From what we've been able to see these are definitely related, and what's happening is the duplicates are getting added to your card inventory instead of getting turned to credits.
When the game checks your card inventory for your class rank it counts all of them, including the duplicates, leading to the inflated number.
The studio are aware of the issue and hopefully we'll have an update soon. "With this info, it seems like there should be a way to easily discern which cards are the dups and issue credits accordingly? If players are doing it with Excel spreadsheets, EA should be able to evaluate much more easily since you have access to the source data. Obviously EA is not going to start blanket issuing millions of credits but there could be a legit and fair way to credit appropriately. First step would be to actually correct the issue as to why the dups are not being credited. Second would be to run a simple check sum evaluation of the card inventories, all the duplicates would be noted, transferred from the collection inventories to a "duplicate crate" that the player opens again. If the issue has been corrected properly, the entire crate of duplicates would now issue credits for each card. No one has to go back and check the logs for each player, the algorithm looks at each players collection on boot and automatically fixes everything. Hopefully you guys are way ahead of this but given your scenario, it should be a simple fix.
Any idea when the next patch/update is going to be released? Other than "soon"?
- EA_David8 years ago
Community Admin
@grimmace2 Sorry, we rarely get exact dates that we can share and this case is no different. "Soon" it is.
Unfortunately I can't confirm how the fix will manifest. I've mentioned before that I personally expect that the balances will be made right once this is fixed, but we can't give a statement on this until we get one.
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