Duplicates Still DONT give back CREDITS!!!

Hello everyone. I know this issue is frustrating, and I'm sorry that I haven't had any updates for you for a while. 

We still don't have an ETA for a fix, but it's worth noting that we have a confirmation that missing credits will be granted retroactively once the issue is fixed.

While the issue is still present, this should at least give some peace of mind for those who have opened crates, and should give more freedom to those hoarding crates. 

EDIT: While this is currently marked as "Solved" we absolutely do not consider this to be resolved, and this post is highlighted to make sure folks see that they'll get their credits back. 

Thank you again. 

@EA_David

Thank you very much for the update.

Thank you for replying @EA_David, although I am a little disappointed that still there is no fix in sight. This issue has been discussed already in November last year here in Answers HQ and other places, so we are talking about nearly two months of time to fix some simple math issue of adding up credits.

Maybe it helps to point out that I am experiencing the same side-effects of this bug as were described by ZekeStarkiller in this post here since I don't receive any credits for duplicates anymore:

https://answers.ea.com/t5/Bug-Reports/Figured-out-why-I-m-not-getting-credits-for-duplicates/td-p/6542917

I jotted down some of the duplicate cards I received since I stopped getting credits for them. A lot were for my Assault Trooper. Interestingly as a result of this my Assault Trooper is now at level 24 in the main menu and showing level 29 when I am in the selection sequence right before a multiplayer game starts. The correct level (if you just add up the cards the Assault Trooper has collected) would be 21 (yes, I calculated two levels for a green and three levels for a blue card).

What happened was that the first duplicate cards increased only the level showing right before a multiplayer game starts, but not the level in the main menu. But when I received another Assault Trooper card that was not a duplicate, apparently the already inflated level has been falsely (re-)written into the main menu level storage area. Only to have been further inflated by future duplicate cards.

That's why as a result now the correct math of the actual cards sums up to Level 21, but the main menu shows Level 24 and the Multiplayer pre-game selection menu even shows Level 29 now.

This is so messed up on so many Levels, I hope EA can really fix it, because I am afraid the side effects will probably start to get worse at some point (don't know for example what will happen, when the Level has reached the maximum amount of having all purple cards, but keeps rising due to the bug).

Although in the meantime a small advantage of the bug is that I will be able to self-create purple cards from scrap parts a lot earlier than I would have without the bug (level 25 is the required limit for a Trooper).

But please, EA, do yourself a favor and fix this ASAP before it gets out of hand and more people frustrated and annoyed. I also don't understand why your customer service can't hand out pre-liminary credit compensations for lost credits (which could be deducted from later corrections), so that active players affected by the bug don't fall behind too hard.

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@vadergoth wrote:
In related but also seriously frustrating we need a report player button list count of the times I lose games especially hero's and villains because of some moron running round in a circle on the spot even had a game other day where one my team was hanging round with the enemy team these things and knowing I'm not getting anywhere fast is depleting my love for the game fast

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@vadergoth

Does this link help? Report players for cheating, abuse, and harassment

At least on PC, there already is a "Report Player" button, and I've used it to report many players – including some of the very players in this thread – for AFK credit farming, cheating, harassment, etc.

@EA_David

Thank you for the communication!  The info that credits will be returned retroactively is what a lot of us wanted to know.  Now that we have that confirmation, we can stop pestering you...as much 😉

Thank you @EA_David

I will be so f***** rich when my credits return, from that point on my Vader will only eat eggs made out of 100% gold, just like really rich rapper.

Opened up two crates when I got home.  Total of nine prizes, two of them were crafting parts prizes.  The other seven...you guessed it...duplicates.  I sure hope @EA_David is right about us getting retroactive credits, lol.

That's awesome to hear @EA_David. It's pretty much what I wanted. I'm aware of the dilemmas issues like this can be, and at least knowing that we'll get compensated for the lost credit is a great thing. Thanks!

@EA_David   Thank you for responding. I do feel better knowing that we will have our credits, credited retroactively. (tongue twisted) Hopefully, the fix comes sooner than later as you know we have been suffering from this inconvenience for over a month. I am in a few clubs on Xbox for Star Wars Battlefront II and I have seen more people in recent weeks say that the issue is now affecting them. The issue is starting to snowball and might become more of an issue as more people start to join us in looking for a solution. I have tested all crates again to see how each crate is affected by this duplicate error. It seems they are acting the same as they did in this video and somehow each item in the crate if 3, 4, or 5 items can change how the duplicates are displayed.

Here is the video again:

Here's to hoping things will get better soon. Positivity and good thoughts being sent out. lol

- Paodok

@vadergoth  Retroactively means that all the credits you should have received for duplicates, will be awarded to you once the patch is loaded by the developers. So any duplicate credits you didn't receive from the very first time this error happened will be awarded to you. So good news, we should all receive a ton of missing credits. 🙂

- Paodok

Hello, in addition to this, many of us have earned and used many crafting points on upgrades for weapons, that now have been made unusable.  CAn we be reimbursed the crafting points spent on the take aways, ?

Thank You

=^.^=    (AK)

@EA_David, that's a satisfying answer indeed. Hope the EA data loggers (bankers) can keep up with those back payments  😉

Hello, I was mistaken on my crafting points going to the weapons mod add on's, I understand now about that . . on the mods that are taken away from the weapons upgrades, can they just not show as being available, I was so confused, TY.  I see that the credits on duplicates are now working, Thank You.  =^.^=   (AK)