A few weeks ago I wanted to play battlefront II, and was met with the error code 721, which is usual, although it would not connect for the life of me. I have spent hours sitting and pressing reconnect and nothing has worked to any avail. I have contacted EA themselves roughly 4 times and still nothing. I have fully reinstalled the game countless times, fully wiped and reinstalled EA, tried to launch the game from another windows user, different EA accounts, launched without windows defender and any firewall, run both EA and Battlefront II as admin, but it still just resides on my pc alone. The only thing I haven't done is reinstall windows, and I want to make sure I have exhausted every single possible effort, so any help would be much appreciated!

Sorry this is happening to u , don’t give up my ps4 won’t let me play Battlefront 2 and im going to do everything to try and play my favorite game that I have played for 8 years.Good luck!

Yeah, I'd want to exhaust other options before reinstalling Windows too. Do other video games have connection issues? Have you confirmed you are connected to a location (ping site in in-game settings) close to where you are playing? Have you checked to see if your router is waiting for a restart/upgrade?

No other games on EA has connection issues, I’ve got battlefield installed to check if it connects and it does without any issues at all. In game there is no ping site, it is just blank, can’t interact with the ping site at all None of the routers I have used require an update, and I’ve tried restarting them, I tried to launch from 3 different places that I have been able to play the game before in the past

In game there is no ping site, it is just blank, can’t interact with the ping site at all Yeah, this is problematic. You're saying you don't see Default like shown below and you cannot use the arrows? What country are you playing from? Are you using a VPN going through a different country?

Playing from Canada, usually playing without a VPN, but for this error I even tried playing WITH one and still did not work to any avail.This is what I see

Error Code 721 Still won't connect despite hitting "reconnect" for hours on end

15 Replies

DarthFDG
Hero+
22 days ago
Yeah, I'd want to exhaust other options before reinstalling Windows too.

Do other video games have connection issues?

Have you confirmed you are connected to a location (ping site in in-game settings) close to where you are playing?

Have you checked to see if your router is waiting for a restart/upgrade?
GNYT42
Rising Novice
22 days ago
No other games on EA has connection issues, I’ve got battlefield installed to check if it connects and it does without any issues at all.
In game there is no ping site, it is just blank, can’t interact with the ping site at all
None of the routers I have used require an update, and I’ve tried restarting them, I tried to launch from 3 different places that I have been able to play the game before in the past
DarthFDG
Hero+
22 days ago

In game there is no ping site, it is just blank, can’t interact with the ping site at all

Yeah, this is problematic. You're saying you don't see Default like shown below and you cannot use the arrows?

What country are you playing from? Are you using a VPN going through a different country?
GNYT42
Rising Novice
21 days ago
Playing from Canada, usually playing without a VPN, but for this error I even tried playing WITH one and still did not work to any avail.
This is what I see
4hyxdt5c1pii
New Novice
21 days ago
Sorry this is happening to u , don’t give up my ps4 won’t let me play Battlefront 2 and im going to do everything to try and play my favorite game that I have played for 8 years.Good luck!
DarthFDG
Hero+
21 days ago
Thanks for the screenshot. It helps.

You're not connected, so it's not going to populate until you connect. You're saying clicking on the arrows for ping site does not do anything, yes?

I have spent hours sitting and pressing reconnect

You have to sometimes press connect not several times, but north of 20 times (not ideal). How many times in a row have you pressed connect without connecting?

You can give this a go...

Disconnect your device from the internet while in the menu until you see the "Lost connection to EA servers" error.

Reconnect and check the EA Account menu again.

This sometimes causes the game to rediscover the correct ping site.

Finally, and most importantly, make sure you've worked through each of the suggestions at Troubleshoot your connection to EA games. Don't skip anything. (It's a pain, I know.)

When you reply, make sure you respond to each point above.
GNYT42
Rising Novice
20 days ago
Yes, clicking on the arrows does absolutely nothing
I have sat down pressing connect consecutively over a hundred times, and I have done that a few times
I tried to disconnect while in the menu, then reconnect, and still it did not work, and I hit the "connect again" button exactly 52 times after trying this.
I have also gone through the entire EA troubleshoot, trying every single thing at least twice, and still none of it has worked.
DarthFDG
Hero+
20 days ago
How frustrating...

How did you contact EA support? Have you tried chat (available certain hours)?
GNYT42
Rising Novice
20 days ago
I both put in support requests for the issue, and used their live chat service, and every single time, they just said that they did not know how to fix the problem, and they would refer me to whatever other service, to which I'd never hear back from
DarthFDG
Hero+
20 days ago

they would refer me to whatever other service

What service(s)?

Where did you buy the game from?