Duplicates Still DONT give back CREDITS!!!

Sweet! Finally a response! Any idea what kind of compensation we will receive @EA_David? I still have video proof of the bug if you need it.

@EA_David

From your response in the other thread:

https://answers.ea.com/t5/Bug-Reports/Figured-out-why-I-m-not-getting-credits-for-duplicates/m-p/6547978#M3990

"@ZekeStarkiller Thanks for the post, and very well spotted.

From what we've been able to see these are definitely related, and what's happening is the duplicates are getting added to your card inventory instead of getting turned to credits.

When the game checks your card inventory for your class rank it counts all of them, including the duplicates, leading to the inflated number.

The studio are aware of the issue and hopefully we'll have an update soon. "

With this info, it seems like there should be a way to easily discern which cards are the dups and issue credits accordingly?  If players are doing it with Excel spreadsheets, EA should be able to evaluate much more easily since you have access to the source data.  Obviously EA is not going to start blanket issuing millions of credits but there could be a legit and fair way to credit appropriately.  First step would be to actually correct the issue as to why the dups are not being credited.  Second would be to run a simple check sum evaluation of the card inventories, all the duplicates would be noted, transferred from the collection inventories to a "duplicate crate" that the  player opens again.  If the issue has been corrected properly, the entire crate of duplicates would now issue credits for each card.  No one has to go back and check the logs for each player, the algorithm looks at each players collection on boot and automatically fixes everything.  Hopefully you guys are way ahead of this but given your scenario, it should be a simple fix.

Any idea when the next patch/update is going to be released?  Other than "soon"? 

@grimmace2 Sorry, we rarely get exact dates that we can share and this case is no different. "Soon" it is.

Unfortunately I can't confirm how the fix will manifest. I've mentioned before that I personally expect that the balances will be made right once this is fixed, but we can't give a statement on this until we get one. 

I'm just gonna stop buying crates till this is fixed.

It's just not worth it anymore, i'll open the daily's but that's it.

I gave up trying to keep track of the amount i've lost.

I never cared about the "loot crate controversy" i just wanted the game to work.

Just fix the Duplicate Card Problem and give us decent compensation for what were losing or lost.

Were just a bunch of gamers trying to have fun in the Star Wars universe and we don't mind paying top dollar for a good game...cut us a break man!

@EA_DavidI am summarizing all of my posts into this rather large one. But I think we all should concentrate our efforts on one post in hopes of getting this resolved

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? In-Game Store & Crates
Summarize your bug This "bug" has been something I have been experiencing since getting the game. The issue happens whenever I go to the menu screen. This can be at login, when exiting a game, when opening a crate, etc. I receive several of the same messages across my screen (see attached images) with the message "REWARDS UNLOCKED "I GIVE UP EMOTE." This message shows up 7-8 times with a random another item such as "REWARDS UNLOCKED 500 CREDITS" Followed quickly by an error message that says; "Sorry, we couldn't grant your reward Please try again or check your inventory for new items. Error code: 2,495" This message happens each time I enter the menu screen as well as when I open any crate. I have got this message since launch and I have notified EA several times about it, unfortunately, it's falling on deaf ears. Also, it asks below about what game mode this happens it. This isn't specific to a game mode, it happens ALL THE TIME in the menu. NOW it's getting worse, each time I open items that are "duplicates" I used to get credits from 200-800 depending on the rarity. For the last couple days, each and every duplicate shows a message saying "duplicate credit 200" or other amounts, but these credits are not put into my account. I am frustrated by the fact that in 2 months no one has attempted to fix this issue, but even more frustrated by the fact that I have to work even HARDER than before to get credits to spend on crates that no longer give me credit for the duplicates. I feel like screaming, but I feel it won't do any good. PLEASE, PLEASE, PLEASE someone at EA see this message and please look into this issue. If you want to see the previous posts that are unanswered go to this link. https://answers.ea.com/t5/Bug-Reports/Error-2495-Spam/td-p/6424721/highlight/false/page/5
What is your gamertag/PSN ID/EA Account name? Xbox gamertag: Rogue Guero - EA account name: TheRogueSquirrel
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/15/2017
What time did you see the bug? (HH:MM AM/PM) 12:00 pm
In what game mode did the bug occur? Galactic Assault
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? I am not sure how to recreate this bug, but from the posts, I have seen it's not just me experiencing the error. I believe it is happening because the first time I got the "I give up" emote it didn't register in my inventory and then every other time I got this emote in a crate it didn't register in my inventory again. When I get the message it shows up seven to eight times on the screen, so I would have to guess it is just compiling the error each time I get the emote again.
What happens when the bug occurs? The first thing that happens upon loading into the main menu is the redundant "REWARDS UNLOCKED "I GIVE UP EMOTE." message. It pops up seven to eight times, then is quickly followed by the full-screen message: "Sorry, we couldn't grant your reward Please try again or check your inventory for new items. Error code: 2,495" This can happen again if I open a crate in the main menu. So on a given day, I can see the message six to seven times and that might be understating the number of times since I play this game 6-8 hours per day.
What do you expect to see? Not the error, I expect to get the duplicate item credit I am not receiving. I guess I just expect someone to give a damn about this issue and me.
Please select your region North America
AMD or Nvidia Model Number I don't have this information, I guess it would be needed if the error was caused by the processor or the video card and that isn't the issues I am having.

‌

This is the 20th time I have either posted to a page, called EA, emailed EA, or e-chatted with EA and I feel I am no closer to a resolution than I would be if I called up my mother and asked her for help on the error. PLEASE HELP ME. 

There are at least six threads on Answers HQ that deal with this same error for Star Wars Battlefront 2. "Sorry, we couldn't grant your reward Please try again or check your inventory for new items. Error code: 2,495" This is followed by or follows several of the same messages across the screen (see attached images) "REWARDS UNLOCKED "I GIVE UP EMOTE." This message shows up seven to eight times. It seems to happen on all platforms, Windows 10 PC, Xbox One, and PlayStation. It seems to be an error that is in the CORE code of the game, because of it being across all platforms. I have contacted EA via phone, chat, email, and now Answers HQ and in each response, I get a response that sounds more like a buck pass then a solution. I do think that the more we post, email, chat and call EA about this issue it will get on somebodies desk that can either delegate the issue or fix it themselves. Please help me and yourself by posting to these posts, "like" the posts, reply to them and explain the error, how often you get it and anything else that might help them figure out how to fix this horrible issue we are all suffering through.

Here are just a few of the threads on this site in Answers HQ with ERROR CODE 2495;
(MAKE SURE TO GIVE THEM ALL A +XP SO THEY GET NOTICED)

1. Error 2495 - 1
2. Error 2495 - 2
3. Error 2495 - 3
4. Error 2495 - 4
5. Error 2495 - 5
6. Error 2495 - 6
   
   I created a video that not only shows the error, error code and duplicate item message, but I also show how I have not been credited for these duplicate items. Sad thing is, this has happened now for so long, that there is no way for me to correctly document what amount of credit is missing. I didn't think to do the excel spreadsheet like others did, so my hopes of being compensated for these credits look pretty slim. It is my hope this video is what the EA team need to start the fix on this long-standing error. If you see this message or others like it. Please give them a thumbs up by clicking the XP button, it's like the like button on Youtube and will help get this post noticed and this problem resolved. I hope everyone can get the help you need for the game, I still love this game and will continue to support it as long as EA does the same for us. 
   
   Check out the video here:
   https://youtu.be/2sHZC_5cpCs
   
   Like the video and subscribe if you have a minute, the channel is super small and I promise to not bug anyone with annoying click-bate or tricky postings that are one-sided. I plan to post information to help the community and grow it.
   
   Cheers
   Paodok
   My contact information:
   Xbox Id: Rogue Guero 
   EA id: TheRogueSquirrel
   Youtube: Star Wars Insiders 

Opened a couple more crates, dups, still no credits.  Sigh. 

Yep, I've kinda of given up on this game for the moment.

Open a 'hero' crate today got all duplicates, no credits.

To add insult to injury one of the items in the crate was for 50 credits.

Yes, that's right - 50 credits as a in crate item.........

I've been getting the same issue. Will EA ever fix this? I've been a fierce supporter of battlefront 2 despite all the hate it has received but this is just getting more and more frustrating.