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Mreow0's avatar
Mreow0
5 years ago
Solved

EA account disabled (Xbox one)

So I just installed Star Wars Battlefront 2 on Xbox one a couple of days ago but whenever I start it it says my EA account is disabled and credentials may have been expired. So I’ve been  in contact ...
  • EA_Cade's avatar
    EA_Cade
    5 years ago
    Hi @Mreow0,

    Not showing any record of either gamertag I'm afraid, I would recommend reaching out with an alternate form of finding the account such as the Email or purchase invoice again at http://bit.ly/EA_Contact_Us so we can get this escalated to the right teams.

    Unfortunately account issues are one of the things we cannot assist with over Answers HQ.
Mreow0's avatar
Mreow0
5 years ago

Yes. it was “ Mr30w” before I changed it. I’ve spent the entire past two days googling and trying to find a solution for this and so far my only thinkable answer is......nothing. We have 5 Nintendo Switch in our household, we have 4 xboxes, and we have our ps4 consoles and PCs but this has never happened before. I’ve tried talking on the EA help chat, and I think it should be fixable if you could just locate my Gamertag. 

gamertag is Mreow4547

And Email is [edit: email address removed]

But as of today I ask tried to add my secondary email to the same Xbox account just so that you could perhaps find that one. It’s [edit: email address removed]

Uploading a picture of my profile with GT

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 years ago
Hi @Mreow0,

Not showing any record of either gamertag I'm afraid, I would recommend reaching out with an alternate form of finding the account such as the Email or purchase invoice again at http://bit.ly/EA_Contact_Us so we can get this escalated to the right teams.

Unfortunately account issues are one of the things we cannot assist with over Answers HQ.

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