Obviously, it is not just that simple. I don’t care what the process is or was. It was wrong in our situation. I would play the game somewhat often with my boys, and I can with confidence say they were not cheating either. They don’t know how to cheat. I don’t know how to cheat either, and have no desire to do it.
I know some people have a hard time believing it from what I read (especially from EA affiliates), but EA is not infallible. I don’t care what programs they might use to help them find cheaters… fact is, it is all manmade, which means there is bound to be errors. In our case, they certainly made a mistake. It would be nice to hear from someone who can put their big person pants on, and actually realize that it is possible for them to have made a mistake.