You will want to contact EA support directly to get this resolved.
This is why I NEVER link game clients. If I find an EA game on Steam, I shut Steam down and purchase directly through EA APP.
Epic are useless for resolving this kind of thing, but bottom line is running two game clients for one game just increases, greatly, the potential of all sorts of issues.
I learned the hard way about 3 years ago. Decided never to link even if it meant missing out on a bargain sale. Not much point if the game becomes unplayable, or plagued with weird issues.
Since 3 years ago I have not had a single problem on Steam or EA-APP. 1 problem with Epic, but nothing to do with linking, just the dodgy way they do stuff.
Don't link!! Save your hair!!
