You will want to contact EA support directly to get this resolved.
What submit are you talking about specifically? If an incident/case, I believe you should be able to see your cases when you're logged into ea.com.
There also used to be an option to chat with support during certain hours (when they have people working chat inquiries). I don't know for sure if that's still there for the account support.
like when i put link ea and select bf2 as game it will not let me submit anything i had to pick another game just to press submit. leads me to believe they know about it and dont want to fix it. still waiting on reply to this day.. cant even play my game no more
Good luck. I hope it works out. It should, and if it's EAs end they probably will get round to helping you as long as all info is provided and done through your account.
Regarding Epic. I have quite a few games from them, but customer support is almost non-existant. I don't use them anymore, and strongly advise against linking anything with EPIC.
