Forum Discussion

docroth1721's avatar
docroth1721
6 years ago

Game won’t let me play online

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Every time I click on any sort of online match type, the screen darkens and gives me an error message if “wait a full minute and try again” and I can’t play any multiplayer
What is your gamertag/PSN ID/EA Account name? Docroth1721
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Capital Supremacy
What is your time zone?
Steps: How can we find the bug ourselves? I’m not sure if you can actively find it since people are playing on live
What happens when the bug occurs? Screen darkens, my Xbox gives me an error code, and I cannot get into a live match up
What do you expect to see?
Please select your region North America
AMD or Nvidia Model Number

‌

This is the order of what happens:

normal screen

once I click on any multiplayer game mode, screen darkens as if it’s trying to load

then error message. 

This has has been happening for months. I have not been able to play online and it’s extremely frustrating

7 Replies

  • STORM-SUMO's avatar
    STORM-SUMO
    6 years ago
    @docroth1721 i have the same thing too! its so annoying! i havent been able to do online for months and i still cant! can someone please help us!
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @AbC5843a5426872 

    This post was originally from August and posted under the Bug Reports board (moving it to the Technical Issues board where others troubleshoot tech issues), so it looks to have slipped through the cracks. Giving a post a "bump" every 24 hours is completely appropriate if a Community Manager or community member isn't responding to the post.

    That Xbox error is specifically related to either Xbox Live Services potentially being down/disrupted or Xbox caching issue.

    Xbox Error Code: https://support.xbox.com/en-US/xbox-one/errors/error-code-0x80040900

    Are you able to sign in if you power cycle your console and network with these steps:

    Reboot the Network

    1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

    Xbox One:

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
  • dinoandjake1's avatar
    dinoandjake1
    6 years ago

    I found some other guy having the same issue, he spent 3 days talking to xbox about fixing the problem. None of their suggestions of hard/ soft resets worked, so he went to customer support after 2 or 3 hours they finally found out it was because he was nearing the end of his subscription and he didn't have a credit or debit card payment method in his xbox so it just cut him off for no reason, which is EXACTLY what is happening to me right now... ( "wait a full minute, then try again" ) I paid for a month so why am I getting less?

  • mountainlio242n's avatar
    mountainlio242n
    3 years ago

    my mom put restrictions on my Xbox’s multiplayer and i got her to make multiplayer work for this game and I restarted my console once and it keep saying “something went wrong while trying to find you a game. Please try again. Error code: 1,017” what do I do 

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @mountainlio242n,

    this thread is already very old, I'll go ahead and close it at this point in accordance with the forum rules regarding necro-posting.


    If your issue persists, or you have a current problem, please create a new topic.


    Please always pay attention to the date of the last post, and when the thread was created. Thank you!

    /closed
    -Vendcera

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