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juniorlfn's avatar
juniorlfn
5 years ago
Solved

I can't play any game mode in some planets

Product: Star Wars Battlefront II
Platform: Microsoft XBOX One
What is your issue related to: General (all game modes)
Summarize your bug: I can't play in the planets Starkiller, Takodana, Naboo (Palace hangar and Theed), Tatooine, Kamino
What is your gamertag/PSN ID/EA Account name: LushMovie330141 
How often does the bug occur: Always (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug: 12//2020
What time did you see the bug: (HH:MM AM/PM) 7:00 PM
In what game mode did the bug occur: All
What is your time zone? PST - GMT - 3:00
How can we find the bug ourselves: I don't know. The bug has appeared for first time after a xbox console update and a battlefront update
What happens when the bug occurs: The game mode (heroes and villains, arcade ... all modes) doesn't start and is frozen on the loading screen
What do you expect to see? The chosen game mode being started 

Please select your region: South America

I've already contacted xbox support team and for several times they told me there has not been any issue in the console system. So, I would like to know whether similar problems have been reported and if anyone know how it could be solved.

thanks

  • juniorlfn's avatar
    juniorlfn
    5 years ago

    Yes, I`ve tried a lot of things, event a full console reset.

    However, none of them solved my problem. Now, I can't even open the game. I think it could be a console issue since other games are freezing along with the console dashboard. So, I don't think it's a bug from Star Wars Battlefront.
     
    Unlike Microsoft support, you informed me that's not an issue reported for other users as well, which has been useful to find the root cause of the issue since I can disregard the possibility of an issue from star wars game.

    Thank you for answering me!

2 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey @juniorlfn  we are currently not tracking any issues with maps not working. 

    Have you tried to power cycle the console? 

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button  on your console to turn it on.

    /Atic 

  • juniorlfn's avatar
    juniorlfn
    5 years ago

    Yes, I`ve tried a lot of things, event a full console reset.

    However, none of them solved my problem. Now, I can't even open the game. I think it could be a console issue since other games are freezing along with the console dashboard. So, I don't think it's a bug from Star Wars Battlefront.
     
    Unlike Microsoft support, you informed me that's not an issue reported for other users as well, which has been useful to find the root cause of the issue since I can disregard the possibility of an issue from star wars game.

    Thank you for answering me!

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