Issue with game server account (corruption)
Issue: Can't launch SW:BF2 at all as I experienced a problem connecting to the game servers...
The issue is that my account needs to be fixed somehow in order for me to play SW:BF2 on the game servers that EA hosts.
Ok so after the notification of the game servers being down last week (or maybe the week before) I still have an issue with trying to launch Star Wars Battefront 2 from my Xbox series X....
The game was working up until 4 weeks ago.
Any game whether it's an EA game or not is working whether I'm playing this locally or from the cloud server for that particular game (for ex: MechWarrior 5, MS Flight Sim, Jedi Fallen Order, Star Wars Squadrons)
I have restarted the console and have cleared the local cache on the console - no resoluton
I have cleared the account (removed it) and then re-initialized the account - no resolution
I have cleared the saved data within the game itself and also have done a console reset (one for keeping the games, the other for a clean wipe of any corrupted files on the console) - no resolution
I have tried to set the IP addresses in DNS to manual to see if it was the network connection (this has been working fine) - no resolution
I have also power cycled the console - no resolution
I have tried to restart and log out of the account, restarted and linked up with my account - no resolution
I have also re-installed SW:BF2 after the hard reset was completed and didn't use any older files or config - no resolution
So at this point Xbox support have confirmed with myself that this isn't a local Xbox console issue, it's an issue with my account on the game server.
When trying to talk to EA support they kept pushing me back to Xbox support or asking me about have I completed all the above steps which hasn't helped the situation in the least, I tried to ask with whom we could escalate this issue to as it's been at least 2 weeks since I reported this..... and still don't have an answer or know if anyone has picked up my issue and would be currently working on this.
I have said and agree that all I need is for someone at EA to fix my account and then have me re-start this on my console to confirm, but for some reason this can't be done.
I'm not sure when this will be fixed but if someone could contact me if they need more information then I'm happy to do this but I don't understand why this has taken as long as I think it might now have been 3-4 weeks since I reported this issue. And both Greg S and Augustine G (Xbox support) have confirmed that the game publisher (EA) should reset or refresh my account for this to work.
The reason why I think this is accurate is that when I reset the console (hard) and then re-installed the game to the local internal drive, the game tries to sync up with my account from the cloud and it gets corrupted so that it interferes with my ability to launch the game successfully. Therefore nothing I do at my end will resolve this, and I'm sure it's to do with my corrupted profile/account that needs to be fixed.
Anyway I hope someone will pick this up and resolve it, I don't think that EA have their support model setup very well as I would have thought that they're support people would be able to do something like this to help us gamers out quickly and also have the ability to escalate this for people who just need to either push a button or two, or even flick a switch and turn something back on again. But maybe it's more complex than I realize as I used to be a computer support analyst.
Time will tell --- I just hope its soon otherwise I'm going to move on and not worry about playing this game at all.