EA Staff (Retired)@Nitro747400- a few months ago, I had similar problems to you. Couldn't get a game in any mode on my local server (Aust 25ms). Cycled through ping sites and was able to get games on US Oregon site(247 ms). Everything played fine although I had a constant reminder of slow internet connection on the top right corner of my screen. A game update fixed the problem for me at Least I could play GA & HvsV on local site. But I still can't play any other mode (keep coming up with empty lobbies) US Oregon also stopped working for me. Again I cycled through the ping sites and found US Virginia worked in all other modes. This & my local site now allow me to play every mode. What I am trying to say is that the next fastest site to your local may not be the best site, so try the next & the next until you come up with one that works for you without lag & dropouts. I know this shouldn't have to be the way to go but until EA can come up with a permanent fix, it is the only way. I found the default setting is the same as my local.
@Nitro747400- What region are you? I spent time going through all the regions and usually in order of minimum milliseconds. Even when I was able to get a game the lag was so bad, I couldn't play it until I used US Virginia. All of it is trial & error and what sites worked for me from Australia might not work for you if you are from a different region. In truth, we shouldn't have to go through ping sites to get a game but currently it is a fact of life. EA included the Default ping which was supposed to sort out this problem but nothing changed at my end. I always use my local site as first option then change if I can't get into the mode I want. I will fwd to EA and get their opinions.
@EA_Ataashi, @EA_Atic - your thoughts please. I have posted on this same problem in the ping site thread when it was running hot but have yet to get a proper solution.
Just tried EVERY server. Can't get a match on any of them.
Safe to assume no one plays this game anymore.
Have you fixed it yet? Been 6 months now. 50% of the game time has been broken.
First showed up after June update.
GA was not accessible, but I preferred Strike and the smaller maps anyway.
After July update they switched. No more small maps, only GA.
Was told it was a Ping issue. So waited for update.
August update came and Ping was fixed! But problem was unchanged.
Now told it was a MM issue.
Every update since the problem has persisted.
Empty lobbies in every level except GA.
Happens with all servers.
Happens 100% of the time.
@manear26- Same thing happened with me on Xbox. Couldn't get into any game at all on my local ping site (Aust) before the ping update. Eventually found I was able to play using US Oregon ping (occasional lag but very playable). After the update, I have no problems getting into GA or HvsV but every other mode (multiplayer) was no go. Tried Oregon ping without success then US Virginia. Virginia ping allows me to play all the smaller modes - SFA, Blast, Strike,Ewok hunt & Hero Starfighters.
You said that GA is ok - Try HvsV (you will always have to wait for players in that mode). If that is a go then start cyling through the ping sites again for the other modes (fastest ms's first). take into account the time differences between regions. You may be trying to join at peak playing times or the opposite. Try @Major-Band1t suggestion. let me know how you go.
ah thats the only other mode that works, but I'm not a fan of it.
I had one night where a US server worked but I think EA realised and killed that as that has not worked for months. So now no matter what server I choose I can't play Strike etc.
I've been asking on here about it dozens of times but its ignored. Heaps of people are having problems, and EA/DICE is not addressing it.
@EA_Ataashi, @EA_Atic , @EA_Blueberry - Are you still reading this thread? DO you have any solution/answers for @manear26? I have suggested everything I can think of that is relevant.
@EA_AticThanks for the reply
My region is Australia (23ms ping) Platform is Xbox one. Time is anywhere between 2.0 pm & midnight AEST.
I have completed the UoTrace and the result is as follows:
1st:
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 0ms 0ms 0% 120 / 120 0ms / 18ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 58.160.250.130 3 19ms 12ms 0% 120 / 120 9ms / 43ms
bundle-ether4.cha-edge902.brisban203.50.44.38 4 9ms 12ms 0% 120 / 120 9ms / 28ms
bundle-ether7.cha-core4.brisbane.203.50.11.142 5 12ms 13ms 0% 120 / 120 9ms / 23ms
bundle-ether20.ken-core10.sydney.203.50.11.178 6 44ms 27ms 0% 120 / 120 23ms / 44ms
bundle-ether1.pad-gw11.sydney.tel203.50.6.61 7 32ms 28ms 0% 120 / 120 23ms / 47ms
bundle-ether1.sydp-core04.sydney.203.50.13.90 8 26ms 27ms 0% 120 / 120 22ms / 41ms
i-52.tlot-core02.bx.telstraglobal202.84.137.101 9 199ms 198ms 0% 120 / 120 195ms / 213ms
i-93.eqla01.telstraglobal.net 202.84.251.194 10 199ms 200ms 0% 120 / 120 194ms / 259ms
zayo-peer.eqla01.pr.telstraglobal134.159.63.18 11 197ms 198ms 0% 120 / 120 195ms / 222ms
ae13.cs1.lax112.us.eth.zayo.com 64.125.28.230 12 265ms 100% 0 / 119
ae3.cs1.dfw2.us.eth.zayo.com 64.125.29.52 13 262ms 100% 0 / 119
ae5.cs1.iah1.us.eth.zayo.com 64.125.28.98 14 260ms 100% 0 / 119
ae3.cs1.dca2.us.eth.zayo.com 64.125.29.48 15 261ms 100% 0 / 119
ae27.cr1.dca2.us.zip.zayo.com 64.125.30.247 16 284ms 280ms 0% 119 / 119 275ms / 318ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 17 273ms 267ms 0% 119 / 119 262ms / 282ms
64.125.199.190.t00673-02.above.ne64.125.199.190 18 266ms 265ms 0% 119 / 119 262ms / 282ms
* Unknown Host * 159.153.92.98 19 261ms 262ms 0% 119 / 119 258ms / 281ms
* Unknown Host * 159.153.92.94 20 282ms 283ms 0% 119 / 119 279ms / 299ms
2nd:
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 0ms 0ms 0% 101 / 101 0ms / 18ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 58.160.250.130 3 11ms 12ms 0% 101 / 101 8ms / 38ms
bundle-ether4.cha-edge902.brisban203.50.44.38 4 12ms 12ms 0% 101 / 101 9ms / 28ms
bundle-ether7.cha-core4.brisbane.203.50.11.142 5 12ms 13ms 0% 101 / 101 9ms / 29ms
bundle-ether20.ken-core10.sydney.203.50.11.178 6 26ms 27ms 0% 101 / 101 23ms / 48ms
bundle-ether1.pad-gw11.sydney.tel203.50.6.61 7 25ms 27ms 0% 101 / 101 23ms / 46ms
bundle-ether1.sydp-core04.sydney.203.50.13.90 8 27ms 28ms 0% 101 / 101 24ms / 44ms
i-52.tlot-core02.bx.telstraglobal202.84.137.101 9 199ms 199ms 0% 101 / 101 195ms / 219ms
i-93.eqla01.telstraglobal.net 202.84.251.194 10 197ms 201ms 0% 101 / 101 194ms / 258ms
zayo-peer.eqla01.pr.telstraglobal134.159.63.18 11 196ms 199ms 0% 101 / 101 194ms / 221ms
ae13.cs1.lax112.us.eth.zayo.com 64.125.28.230 12 264ms 100% 0 / 101
ae3.cs1.dfw2.us.eth.zayo.com 64.125.29.52 13 262ms 100% 0 / 101
ae5.cs1.iah1.us.eth.zayo.com 64.125.28.98 14 262ms 100% 0 / 101
ae3.cs1.dca2.us.eth.zayo.com 64.125.29.48 15 259ms 100% 0 / 101
ae27.cr1.dca2.us.zip.zayo.com 64.125.30.247 16 278ms 280ms 0% 101 / 101 276ms / 304ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 17 263ms 269ms 0% 100 / 100 262ms / 301ms
64.125.199.190.t00673-02.above.ne64.125.199.190 18 264ms 265ms 0% 100 / 100 262ms / 282ms
* Unknown Host * 159.153.92.98 19 263ms 263ms 0% 100 / 100 260ms / 284ms
* Unknown Host * 159.153.92.94 20 292ms 284ms 0% 100 / 100 281ms / 304ms
Just a little more, I generally have no problems getting games in GA/HvsV on my local site but all other modes are no-go. I use US Virginia for those modes and generally get into games without too much wait. When on this site I get the slow internet connection top right of screen (usually 3 bars) but gameplay is fairly good (lag is almost non-existant).
This is so frustrating
I don't really know how many different ways I can say it.
It has not worked since the August update.
Does not matter which time of the day and does not matter which server I ping to.
I've reinstalled the game and reset the game.
I have literally tried EVERY server multiple times at different times and only ever get empty lobbies.
I've raised it in probably close to 100 posts by now and threads.
This is the third time someone with EA_ has responded but never have they gone further.
I've sent in bug reports to EA.
I have no idea what else I can do to get this attention short of picketing EA
There are dozens of threads and posts on this issue from heaps of people.
Platform is PS4. Primary server is Australia.
I really like the game. I purchased the pre-order trooper edition ($110) and am not a troll who slams the game and plays something else.
@EA_Atic wrote:Hey @ggibb65 @manear26, Strike is working no issue with the game mode, at what time a day are you trying to play it and in what region and platform?
/Atic
@EA_Atic- Strike might be working in your region but not in Australia. In fact, none of the game modes other than GA & HvsV work via the AUST ping site or the default ping. Always will come up with empty lobbies or no game available. Even if you get into a lobby with another player, it never fills. Maybe MM/group play is the issue with me being a solo player. Maybe it can't fit me in to an 8/16 player mode.
As I have stated before, the only way to get a game in the smaller modes is, for me, to use the US Virginia ping. This works for me but @manear26 is saying no other ping site works for him/her. The only difference is my platform is Xbox, his/hers is PS4.
This is becoming an issue for me and my groups again. Things worked fine for a few weeks, as far as I could tell, but in the last three days or so all the problems are happening again. It's as if any fix that you implemented has suddenly been shut off. Oregon servers, evenings, PS4. Biggest problem once again is being dumped into almost-empty servers waiting for one or more players that never arrive.
Also a note, I play on Oregon servers, and quite a few Australians are playing in these servers with us. I don't know if that is significant, but I noticed that a number of Australian players have been having big problems with this, so I wondered if that has anything to do with it.
Sorry, I've grown weary of noting the exact details you've asked for in this thread every time I report, but I do have a couple of things worth adding. For the past few weeks, the game has worked really well for me and my various groups, an occasional glitch, but only once every few days or so. Now, it has reverted back to all the group matchmaking problems I reported a few weeks ago. Things like: a player being kicked out of the group (not due to loss of internet, as PS4 party connection was uninterrupted), or entire group being removed from a full and well-balanced server and dumped into an empty server which is never populated.
A new thing: players clicking on a friend's name in the BF2 group dashboard, and hitting "join game". Get the usual message about being in the queue, position 1. Round ends, other non-group players leave the game, but player in position 1 is not pulled into the game during matchmaking. Game commences with unfilled numbers. We were experiencing other glitches, so everyone backed out of the game (which not only stinks for us and the time wasted, but also for other people who suddenly find themselves in a game where most players have left). Our only choice was for everyone to leave the group, and start a new group.
Being split up from a full and well-balanced game is really a weird way for the matchmaking to work. We were playing late one night, and we got split up from a full game during matchmaking, and dumped into a mostly empty server with not enough players. So we immediately left to look for a new game, and we were matched with the other half of the previous game's players, who has ALSO been dumped into a mostly empty server with not enough players. Obviously it was a non-peak time, so why would your matchmaking not recognize that there were not enough players online to populate both new games, and just leave well enough alone? Although we were glad to find them again, by chance, it took far longer than if the matchmaking had just left us all together in the first place.
Imagine you purchased a new car. You get it home from a service and it doesn't start. So you call the dealer and they say "no the car is fine".
You reply "No, its not fine, it doesn't work"
"Oh, it will work again at the end of the month"
So you wait and end of the month it still doesn't work
You tell them again.
"Oh, well that's a different problem, we'll have it fixed at the end of this new month"
And again, it doesn't get fixed.
So you call them up "My car still doesn't move"
And they say "My car moves"
"That's besides the point" you say "and If I go to your support forums there are dozens and dozens of people also saying their car doesn't drive"
"Nah" says the dealer "It's probably you not driving the car. Are you sure you are in the car?"
At what point would you start to say "Hang on, what on earth is going on?????"
Like, seriously, the game is not working!! Why are you not believing this?
It worked fine
You did an update
It has not worked since.
When will this actually be taken seriously? Saying "Oh, you're probably just not finding anyone" isn't the answer.
@EA_Aticare you seriously implying that a server region that covers MILLIONS upon MILLIONS of people there isn't even eight people to start a match?? This has reached a whole level of customer support laziness. Absolutely disgusting that you guys are getting paid to give us this sort of "advice". Last time I complained about this one of you guys asked me to turn my router on and off again. Literally...
They also abandoned the game on the exact day of an update and never returned either.
which in itself is odd, are EA actually admitting to the world that no one is playing the game? Why would anyone buy it?
I just got back from 2 weeks holiday, was hoping to open this thread to some kind of progress. I see there has been nothing.
I've been wondering if the "group matchmaking" issues are more of a "group" issue than a "matchmaking" issue. It's just that the problems seem to manifest themselves during the matchmaking phase of the games. The past few days have seen so many issues in my groups, primarily with people getting booted out of the game even though they stay in the group. This is not internet connectivity, but connectivity with the games themselves.
Once a person gets kicked to the menus during the matchmaking phase (when all others in the group remain in the game), it becomes impossible for us to join back in with the group. Here's some details on what we see:
Often (though not always) the next map begins to load. Then the Battlefront loading screen appears instead and the player is back in the social hub or menus.
In an attempt to regain connectivity with that game, someone may leave the group and ask for another invite. Usually, pushing "X" allows us to jump to a screen where we can hit "join" to accept the invite, but this option is dead. We can accept the invite by pushing the PS button and going to our notifications, but even then, accepting the invitation may or may not draw us into the game where our group is playing.
If we cannot join that game, it is worth noting that we CAN join other games with a different group of friends or start another game on our own, we just cannot join the game that we were just kicked out of. Even if we do manage to get in the queue if this game has filled up, we may or may not be drawn into the game when someone else leaves.
Restarting the game or rebooting the PS4 do not usually resolve this long term. If it happens to a person once in an evening, it will usually keep happening to them, even if they manage to get back into our games. We can all restart, and that person has trouble again.
It does not happen to the same person every night. It's been affecting different players in different regions every night. One person will have no trouble one night, but awful trouble the next night, when no one else is having problems. So it doesn't appear to be any one person's PS4 or EA account that is having issues, but a problem with the game itself.
It does not seem to be sequential, in other words, it doesn't seem to be affecting "the last person who joined", for example.
Group size and game mode seems irrelevant to whether this happens. Whether we have 8 people in a SA game or 4 people in an HvV game doesn't seem to change the issue.
Like I mentioned before, I don't really know if this is a matchmaking issue, but it always seems to start after a game ends and right at the point that game is matchmaking us that a player starts to experience problems.
