Product: Star Wars Battlefront IIPlatform:Microsoft XBOX OneI want to talk about something you don't mention above: I’ve had the game for two days. How accessible is the current experience? I can use parts of itSummarize what in the product is difficult to use. Playing a level in the campaign, specifically the level on Pillio.How is this making it more difficult? My character falls through the map before the level even starts and the Xbox shuts down if I try to restart. How can we reproduce this experience? Play the levelHi,I’ve been playing Battlefront II for two days (this is my second day) and I can’t progress further than Mission #4.Whenever I try to play the mission, Luke Skywalker falls through the map before the map even loads in. Whenever I try to restart the mission or go back to the last checkpoint, my Xbox crashes and fully shuts down.I can’t progress any further right now, hopefully this is fixed very soon.

These comments are based on the PS4 platform - others may vary:From my experience, the glitch DOES NOT OCCUR if you play all the way through the mission the FIRST TIME you encounter it. In other words, the first time you see the mission playing the game, if you go through the mission without dying or exiting the game, you won't have any issues (you won't even know the glitch is there).The glitch DOES OCCUR if you start into the mission but you die or have to exit the game before completing it. When you respawn or return to the game later, Luke falls through the ground upon spawning. I know this because my friend and I both tried the game and when he played it, he stopped mid mission and came back the next day to resume. When he resumed, he encountered the glitch and couldn't get past it. When I tried the game a few days later, I played through the mission without stopping or dying and made it to the next round with no issues.SOLUTION: We found we could get around the glitch by rolling back the game to the previous mission. Playing the previous mission sequence and letting it roll directly into the Luke at Pillio mission resulted in no glitch (essentially, it was like encountering the mission for the first time) - we could play through and complete the mission (assuming you don't die). So, the glitch still exists, but it seems this is a temporary work around that might help others stuck in the situation. Hope it helps.

Did you end up getting a fix for it? Getting the same issue and it’s frustrating I can’t progress

I am experiencing the same thing on my Xbox One X. As of 3/24/2019 it is not fixed and I cannot go any farther. I have digital version on my external drive so I tried moving the game to internal to see if that would fix it. No it did not and this seriously crashes the console. I might try an uninstall and reinstall, but I feel its something else.

Thanks for the info. So if I understand correctly, no one of the more than 10 millions gamers that bought the game can play past the third scenario in the campaign mode?

So it’s December 2020 and the issue still exists. What’s the story EA. Are you going to patch the game or have you given up?

Luke Falling Through Map on Pillio | EA Forums

25 Replies

ggk8
7 years ago
Did you end up getting a fix for it? Getting the same issue and it’s frustrating I can’t progress
NDIrishfan71
7 years ago
I am experiencing the same thing on my Xbox One X. As of 3/24/2019 it is not fixed and I cannot go any farther. I have digital version on my external drive so I tried moving the game to internal to see if that would fix it. No it did not and this seriously crashes the console. I might try an uninstall and reinstall, but I feel its something else.
PapaBlacksheep1
7 years ago
When playing in campaign mode, I am stuck at the point where you switch from playing Iden Verso to Luke. When Luke drops into the map, he just falls through the ground and keeps falling forever. I can't proceed from this point and don't know how to get past the glitch. Many other people have posted about this glitch online, but I haven't seen any solutions to get past it yet. Does anyone here have a solution? Thanks.
Here's a link to a video someone else posted of this glitch: https://www.youtube.com/watch?v=rlM23cxR3XA
By the way, this is on a PS4 platform. There is another post with the same issue for XBox, but the issue also presents on PS4. ☹️
darthvenomis
7 years ago
I went back to play the single player mode on PS4 pro and the game seems to stutter and freeze at points that makes the game unplayable ! it's mostly when character audio is playing funny thing is i've played through the game before and had no such problem ! the problem started after i had the luke falling though floor on Pillio level then i reloaded game and it got worse around the Bespin level ! please fix this problem asap.
EA_Ataashi
EA Staff (Retired)
7 years ago
Hey everyone!

I'm sorry for the late reply here 😳

I can confirm that studio is already tracking this issue. Unfortunately, at the moment I don't have any date with a potential fix to share, but I will update this thread once I will know more.

Thank you for reporting this!

/Ataashi
PapaBlacksheep1
7 years ago
These comments are based on the PS4 platform - others may vary:
From my experience, the glitch DOES NOT OCCUR if you play all the way through the mission the FIRST TIME you encounter it. In other words, the first time you see the mission playing the game, if you go through the mission without dying or exiting the game, you won't have any issues (you won't even know the glitch is there).
The glitch DOES OCCUR if you start into the mission but you die or have to exit the game before completing it. When you respawn or return to the game later, Luke falls through the ground upon spawning.
I know this because my friend and I both tried the game and when he played it, he stopped mid mission and came back the next day to resume. When he resumed, he encountered the glitch and couldn't get past it. When I tried the game a few days later, I played through the mission without stopping or dying and made it to the next round with no issues.
SOLUTION: We found we could get around the glitch by rolling back the game to the previous mission. Playing the previous mission sequence and letting it roll directly into the Luke at Pillio mission resulted in no glitch (essentially, it was like encountering the mission for the first time) - we could play through and complete the mission (assuming you don't die). So, the glitch still exists, but it seems this is a temporary work around that might help others stuck in the situation. Hope it helps.
EA_Blueberry
Community Manager
7 years ago
@PapaBlacksheep1 wrote:

These comments are based on the PS4 platform - others may vary:

SOLUTION: We found we could get around the glitch by rolling back the game to the previous mission. Playing the previous mission sequence and letting it roll directly into the Luke at Pillio mission resulted in no glitch (essentially, it was like encountering the mission for the first time) - we could play through and complete the mission (assuming you don't die). So, the glitch still exists, but it seems this is a temporary work around that might help others stuck in the situation. Hope it helps.

Thanks for sharing the workaround, @PapaBlacksheep1!
Taganka100
7 years ago
@EA_Ataashi Quick question, is this a problem with the disc, the downloaded update or the Xbox itself? Cause I am having the same issue and would like to know what are my options.
Thanks
EA_Ataashi
EA Staff (Retired)
7 years ago
Hey @Taganka100

It's the problem within the game itself, most likely caused by an update and might require a patch release to be fixed. I'm afraid there's nothing on your side that can be done to completely solve this issue ☹️

/Ataashi
Taganka100
7 years ago
Thanks for the info. So if I understand correctly, no one of the more than 10 millions gamers that bought the game can play past the third scenario in the campaign mode?