Forum Discussion

Anonymous

7 years ago

Solved

No sound whatsoever

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug I used to experience the sound cutting issue before, but after the Halloween overall change, when I first entered the game, there were some very crazy metallic sounds for 4 or 5 seconds, and after that never had sound ever again. I've changed my realtek card drivers at least a dozen times, I've even deactivated it and went on using High Definition Audio Driver for Windows, and even reinstalled the whole god damn game( 70GB). Nothing seems to be helping and now I'm left with no sound.
What is your gamertag/PSN ID/EA Account name? WholisticRO
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Galactic Assault
What is your time zone?
Steps: How can we find the bug ourselves? From my experience these days I've seen that the sound cutting out problem is very old. But having no sound at all, this really is annoying! Although being obliged to select a Game Mode, it is an OVERALL problem, no sound whatsoever, not even in the main menu.
What happens when the bug occurs? No sound
What do you expect to see?
Please select your region Europe
AMD or Nvidia Model Number

‌

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug I used to experience the sound cutting issue before, but after the Halloween overall change, when I first entered the game, there were some very crazy metallic sounds for 4 or 5 seconds, and after that never had sound ever again. I've changed my realtek card drivers at least a dozen times, I've even deactivated it and went on using High Definition Audio Driver for Windows, and even reinstalled the whole god damn game( 70GB). Nothing seems to be helping and now I'm left with no sound.
What is your gamertag/PSN ID/EA Account name? WholisticRO
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/27/2018
What time did you see the bug? (HH:MM AM/PM) 21:00 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? EET (ART) - GMT + 2:00
Steps: How can we find the bug ourselves? From my experience these days I've seen that the sound cutting out problem is very old. But having no sound at all, this really is annoying! Although being obliged to select a Game Mode, it is an OVERALL problem, no sound whatsoever, not even in the main menu.
What happens when the bug occurs? No sound
What do you expect to see? A fix or a refund, obviously.
Please select your region Europe
AMD or Nvidia Model Number GeForce GTX1070

‌

holger1405
7 years ago
@WholisticRO

WholisticRO wrote:

I've done both scans and both ran smoothly with no error findings. "Windows Resource Protection did not find any integrity violations.". So it is definetely a game issue, nothing to do with my OS nor my hardware.

I doubt that this is a game problem.

There are enough sound related errors in your DxDiag, so this is most probably a Windows issue.

The problem is to find the culprit.

Asked before: Did you run the Windows Sound diagnostics for several times?

Press the Windows key and "R" at the same time.

Copy and past or type "services.msc" (without the quotes) > ENTER

Look for the "Windows Audio" service.

Right click the "Windows Audio" service and choose "Properties"

Click on the ""Dependencies" tab. > You will see "This service depends on the following system components" > expand all.

Also expand "This system components depends on the following service"

Look in the main "Services" window if all this services are labelled as "Started"

If yes, start the game, ALT TAB out and look if this services are still running.

Furthermore, please preform a clean boot and test the Game afterwards.

If that don't helps:

Create a new Windows user account (Administrator)

Reboot > Log in to the new account > Test.

14 Replies

DYSPROssium
Hero (Retired)
7 years ago
Hello @WholisticRO and thanks for reporting in. I've the feeling that this 'sound' issue you are having is unrelated to the 'old sound bug'. But let me make sure, here are some questions:
1. Do you have sound on your PC if you play from youtube or directly from your file browser?
2. Does the sound come back if you restart your PC and reopen the game?
If you really do not have any sound in the menu, than this has nothing to do with the old sound bug.
If you don't have any sound in game but do have on your PC from other sources, then it might be a problem with SWBF2 settings. If you upon up the game go to sound settings and reset them back to default (just to make sure). I understand that you already reinstalled the game, so I don't think it depends on that.
Really curious if all your other sound is gone as well
Anonymous
7 years ago
Hello and thank you for your reply,
My sound works perfectly well with other games and browsing and so on. Otherwise I would not have considered in the first place that the game is the culprit. I've played with the game settings to no conclusion.
WholisticRO
DYSPROssium
Hero (Retired)
7 years ago
If you go under the windows settings of your PC to the sound mixer: bottum right probably on your screen the speaker logo.
Can you see SWBF2 in that list?
EA_Archi
EA Staff (Retired)
7 years ago
Hello @WholisticRO

I am really sorry for those issues with sound in the game. Can you confirm if sound works perfectly fine with other games, launched with Origin client? Have you tried to use headphones, connected to your PC through jack plug? Disabling Origin in-game for SW Battlefront 2 might also resolve this issue. Keep us posted.

Cheers,

Archi
Anonymous
7 years ago
Yes, it is there, with 100 Volume.
Anonymous
7 years ago
Hello Archi and thank you for the reply, I've tried both plugging headphones and disabling Origin in game from Game properties, none seem to fix it.
holger1405
Hero+
7 years ago
@WholisticRO

Did you tried to repair the game? (in Origin > Game Library > right click Battlefront II > Repair, I know you reinstalled, please do it anyway.)

If that don't helps:

make sure Origin is completely closed.

Go to your "Documents\STAR WARS Battlefront II" folder and move the "settings" folder to your desktop.

Start Origin > Test the game.

If that also don't helps, create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Anonymous
7 years ago
Hey @holger1405,
Thanks for the reply. Unfortunately none of those solutions work. Here is the dxdiag file.
DxDiag.txt95 KB
holger1405
Hero+
7 years ago
@WholisticRO

Did you run the Windows Sound diagnostics for several times?

Press the Windows key and "X" at the same time.

Choose "PowerShell" (Adminisrator)" or "Command prompt (Administrator)" (Depends on the OS)

Inside the "PowerShell" or "CMD" window, at the prompt, type or copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" (Without the quotes) > ENTER.

The validation process should start after a short while.

After it reached 100%: (If you get a error message, please inform us)

Press the Windows key and "X" at the same time.

Choose "PowerShell" (Adminisrator)" or "Command prompt (Administrator)"

Inside the "PowerShell" or "CMD" window, at the prompt, type or copy and paste "sfc /scannnow" (Without the quotes and the S must be a lowercase inside the power-shell) > ENTER.

If a repair was successful > reboot > test.

If not, post the concluding message.
Anonymous
7 years ago
@holger1405 I've done both scans and both ran smoothly with no error findings. "Windows Resource Protection did not find any integrity violations.". So it is definetely a game issue, nothing to do with my OS nor my hardware.