Observatory mission bug; Luke falls endlessly

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Luke Skywalker falls through the map in campaign on the Observatory mission.
What is your gamertag/PSN ID/EA Account name?
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 6/11/2019
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Campaign
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? It might be a digital copy issue. Download a digital copy and when you get to the observatory level it might glitch out.
What happens when the bug occurs? Luke Skywalker loads before the map does and falls endlessly. He doesn’t Move or die while he falls. When I reset to the last checkpoint or restart the mission, the console crashes.
What do you expect to see? Luke skywalker or falling through the map
Please select your region North America
AMD or Nvidia Model Number

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I downloaded a digital copy of the game on 6/11/19. When the observatory mission starts, it’s like Luke loads before the rest of the map and game physics do and he falls through the map and doesn’t die. Ironically, he just keeps assuring r2 that he’s fine while he falls. Does anyone know how to fix this?