Forum Discussion

6 years ago

Solved

(PC) Crash when loading map/exiting to menu

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug Game randomly crashes ever since th Roger Roger update when loading a map/exiting to the menu. It's truly random as I was able to play Coop for 2 hours without problems and then it kept crahing every 30 minutes.
What is your gamertag/PSN ID/EA Account name? WinKillerX
How often does the bug occur? Often (50% - 99%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? Ever since the Roger Roger update in late August 2019
What time did you see the bug? (HH:MM AM/PM) Random
In what game mode did the bug occur? Galactic Assault
What is your time zone?
Steps: How can we find the bug ourselves? Try joining a match/starting arcade and exiting to the menu. Happened a lot when loading Coop Kashyyyk.
What happens when the bug occurs? Game crashes without any crash report
What do you expect to see? Functioning game
Please select your region Europe
AMD or Nvidia Model Number GTX 1080

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The devs acknowledged crashing on consoles but no word on PC was ever said. I tried lowering the graphics settings to normal, I disabled anti-aliasing and ambient occlusion (this may have helped a little bit), nothing fixes the problem. I reinstalled the game, repaired and verified files. My drivers are up to date. At least I want to know if devs are aware of this since the problem is here for 3 months now.

WinKillerX
6 years ago
I found out (and reported already) that the crashing is caused by limiting FPS to 60. Only 'fix' is to use a program that allows to turn the FPS limit on/off during gameplay. Bandicam allows that for example. Capping FPS only after the match is fully loaded and uncapping it between matches seems to be the way to go.

17 Replies

WinKillerX
6 years ago
Sadly this doesn't fix my problem ☹️
TanukiTrooper
6 years ago
I just loaded up to play properly today, I'm still not crashing straight away, but it crashes to desktop a 5-10 minutes in. So when I thought it worked it was just because I didn't play long enough for it to crash... This is even the case for singleplayer instant play, so it's not network related.

I tried DirectX 11 and played through a match. So that seems to be the way to go until they fix whatever is wrong with the DirectX 12 version of the game.
WinKillerX
6 years ago
@TanukiTrooper I don't use DIrectX 12 anyway so there is something wrong with the way the game loads new maps. At least on my end. Really pisses me off because yesterday I played for like 1,5 hour without any problems and today it crashed after one match...
WinKillerX
6 years ago
I found out (and reported already) that the crashing is caused by limiting FPS to 60. Only 'fix' is to use a program that allows to turn the FPS limit on/off during gameplay. Bandicam allows that for example. Capping FPS only after the match is fully loaded and uncapping it between matches seems to be the way to go.
ASBroomy
5 years ago
Good Morning,
I was facing the same issue as mentioned by the others, BFII crashing to desktop soon as it finished loading the game, however the fix provided by @TToxxic worked for me 30 seconds work to get the game running again. 😇
..."Please open the "ProfileOptions_profile" file with the notebook. You can find the file in "C: \ Users \ Username \ Documents \ STAR WARS Battlefront II \ settings".
Find the line "GstRender.ShadowQuality", delete the line and save the file, then restart the game."...
Regards
AB
Cujo-ITY
4 years ago
Worked for me as well - thanks!!!!
EA_Atic
DICE Team
4 years ago
I'm closing this thread to stop it from being necroed.

If you have any issues with Star Wars: Battlefront II, please make a new topic about your problems and what kind of steps you have tried to solve them.

/Atic