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Woohooguy56's avatar
Woohooguy56
Not applicable
3 years ago

PLEASE HELP PROGRESS LOST

  • ALL of my characters items are locked and my progress is gone! I’ve been playing the game since day 1. It still shows the rank of my class but everything is locked along with my assault class which was my most used class (rank got back to level 1) please help

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Woohooguy56 Thanks for the additional information to check are you still playing on the same Xbox and EA account when you originally started or have you made any changes to either account recently?

  • Woohooguy56's avatar
    Woohooguy56
    Not applicable
    3 years ago

    No, the only thing that has changed was the Xbox one to the series x 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Woohooguy56 Thanks for this information, can we try going through the following steps first?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    If the issue continues we might be having an account-based issue, in which case I would recommend checking with our support to look into the account itself further. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    Thanks!

  • Woohooguy56's avatar
    Woohooguy56
    Not applicable
    3 years ago
    @EA_Illium Yeah nothing helped is there a phone # I can call on EA support. The support page isn’t working
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Woohooguy56 Can you try clearing your browser's cookies/cache or using the incognito mode. Then see if you are able to create a case?

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