PLEASE HELP PROGRESS LOST

Hi @Woohooguy56 Thanks for letting us about this, to check which platform do you play on?

Hi @Woohooguy56 Thanks for the additional information to check are you still playing on the same Xbox and EA account when you originally started or have you made any changes to either account recently?

No, the only thing that has changed was the Xbox one to the series x 

Hi @Woohooguy56 Thanks for this information, can we try going through the following steps first?

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

If the issue continues we might be having an account-based issue, in which case I would recommend checking with our support to look into the account itself further. 

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

Thanks!

Hi @Woohooguy56 Can you try clearing your browser's cookies/cache or using the incognito mode. Then see if you are able to create a case?