Forum Discussion

6 months ago

Ps5 unable to get online

I have played College Football 25 with no issues and recently bought SWBF2 and can not access the online play. It gives a screen setting this account can't get online. What am I doing wrong?

EA_cuervo

Community Manager

6 months ago

Hi there, I'm sorry to hear you're unable to connect to SWBF2.

I know it can be confusing when you're able to connect to other games just fine, but still can't connect on SWBF2. Even though your internet and other games are working, this issue is likely tied to your EA Account settings or your connection.

To fix it, you'll need to try a few troubleshooting steps:

Check if your EA account is properly linked by going to the Connected Accounts tab in your EA Account settings.
Make sure it's not restricted by age (check the age on your EA account), and verify that there are no bans or suspensions.
Try the following troubleshooting steps: Troubleshoot your connection to EA games

I totally get that it’s frustrating, but these steps usually help get things working again. Let me know if you have any questions.