Forum Discussion

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Error code 4,975 - Invalid account

Hi there, @BobTheBuder26.

Are you trying to reset the password for the account you're posting with? If so, that looks to be the wrong account as no EA games have been played on it. If you don't know the email of your EA account, please open a case here. An advisor will need to go through the account recovery process with you. Thanks!

4 Replies

  • I am trying to play games using this account because my other one is marked as invalid and so is this one.

  • My other account that I've tried using is this one JACOBOTHEHOBO96. This account is also invalid and I would either like a full refund on Battlefront 2 or for my account to work so I can actually play multiplayer which is the only reason I bought the game.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @BobTheBuder26 

    That makes sense for the account you're posting with since it's not the account you normally play on. Try contacting an advisor as I mentioned before and they'll try to get you playing again.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @JacoboTheHobo96 

    If resetting the password on the account you normally play on isn't working, please contact an advisor here so they can go through the account recovery process. If you want to seek out a refund instead, you'll need to contact the retailer the game was purchased from to see if that's possible. If that was through Origin, an advisor can see if you qualify for a refund.

Featured Places