EA_Atic
DICE Team
DICE TeamRe: Game updated stuck on black screen
Hello there!
The team is aware of the issue and investigations are ongoing.
To note I got this issue myself and trying to find a workaround in the meantime, the below list is what I am gong to try.
- Tried different graphical settings in the game.
- Use DX 11 if you are using DX 12.
- Run Ccleaner.
- How to use Ccleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/
- GPU drivers reinstalled.
- Make sure that all of your drivers are up to date.
- Make sure that windows is up to date.
- Clean boot the PC.
- How to Clean boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- Turn off Origin in-game.
- Turn off any overlay system and programs.
- Turn of Xbox game bar in windows.
- Run Origin and SWBF as admin.
- Add SWBF2 as an exception to any anti-virus/firewall
- Turn off anti-virus/firewall
- Removed SWBF2 exe and then run repair in Origin.
- Remove the SWBF2 document folder in documents and then turn off Origin cloud sync for SWBF2. (it removes settings and it removes the single player and arcade progression)
- Try to do a manual uninstall of Origin.
- Click on the hard way: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
- Reinstall Star Wars: Battlefront 2.
- Try a new windows account with admin privileges.
The information we need:
- We need a Dxdiag from you to see what drivers and hardware you are using.
- What troubleshooting steps have you done to try to solve the performance issue you had with SWBF2?
Regards,
/Atic
